About this role
Job summary
West London Children's Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. ThisAssistantServiceManager postis responsible forsupporting these directoratesto deliver high-quality and efficient surgical careat ourChelsea andWestminsterhospitalcampus.
This role will work in partnership withthe rest of the WLCH operational team, and specifically the Service Manager and Assistant Service Manager for Outpatients, to deliver an effectiveserviceinPaediatrictheatresandensure high quality patient care and experience.
Main duties of the job
The Assistant Service Manager will;
Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision making Be responsible for the delivery of high quality and efficient patient services in Paediatric theatres Be accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisation Support the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services Lead on the theatres admissions process and productivity with support from the Service Manager
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
Job description Job responsibilities
The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.
For a detailed description of all duties, please refer to the attached job description.
Person Specification
Qualifications Essential
Educated to degree level or equivalent experience Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services Evidence of on-going development
Experience Essential
Management experience - significant operational experience at a management level within an NHS Trust In-depth understanding of NHS national access targets/ national theatre KPIs Proven experience of service development and change management Experience of working on and leading projects Experience of managing medical staff and/medical issues
Desirable
Experience of theatre scheduling process and working on theatre productivity projects Experience of managing complaints and improving patient experience
Skills Essential
Excellent communication skills, written and oral Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience Strong people management skills Ability to plan, manage and achieve business and personal objectives Excellent computer skills including Microsoft Office and NHS EPRs Able to deal with conflict management and problem solving
Desirable
Knowledge of specific EPR and IT systems used across WLCH Knowledge of, or experience working in, Paediatric services
Personal Qualities Essential
Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable and varied workload Show initiative and the ability to plan and deliver work to deadlines Ability to prioritise and delegate tasks Driven, and able to identify and take advantage of opportunities to deliver high-quality care for children based on own initiative Commitment to continuous development of own leadership practice Commitment to develop a culture that promotes equality and diversity
Trust values Essential
Putting patients first Responsive to patients and staff Open and honest Unfailingly kind Determined to develop
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust
Address Chelsea & Westminster Hospital
369 Fulham Road
London
SW10 9NH
United Kingdom
Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)