About this role
Job summary
We are looking to recruit a receptionist to work in our extended access hub every Wednesday between 6.30pm 9.30pm and 15 weekends each year (a weekend is Friday 6.30pm-8.30pm and Saturday 9am 5pm) and 15 Monday evenings between 6.30pm-8.30pm.
All rotas are planned well in advance.
The extended access hub is an extension of our day in General Practice in which doctors, nurses and other health professionals consult with patients after the main surgery is closed.
This is an exciting opportunity for a student who wants to work a few hours a week and a few weekends a year or someone whos already employed who wants to earn some extra money.
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
About us
You will be joining our friendly, progressive team based in a dynamic Medical Centre in Sheffield. We have a strong focus on high quality patient care and working as a team.
Our premises are modern, and purpose built. Our team consists of 4 Partners, 7 Salaried GP's and a well established Nursing team including Advanced Clinical Practitioners, Practice Nurses, First Contact Practitioner and Healthcare Assistants.
Job description Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice / Assistant Practice Manager, dependent on current and evolving practice workload and staffing levels:
Maintaining and monitoring the practice appointments system
Arranging for transport of samples for the labs
Taking messages and passing on information
Receiving appointment bookings from other practices and the OOH service
Filing and retrieving paperwork / notes
Scanning and matching patient documentation
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking consulting rooms of hub equipment and stock as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, faxing and scanning
Dealing with clinical and shredding waste and operatives
Provision of refreshments for staff and visitors as required
Keeping the reception area tidy and free from obstructions and clutter
Arranging transport for patients where appropriate
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, careers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. The post holder must adhere to all legislation relating to confidentiality, data protection and access to records.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. To be responsible for health and safety according to the Health & Safety Work Act (1974).
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Person Specification
Experience Essential
Knowledge of current NHS organisational structures Knowledge of NHS confidentiality Protocols Knowledge of Health and Safety Requirements
Desirable
Evidence of working in the NHS or GP practice and dealing with members of the public in face to face situations Experience of working independently with minimal supervision
Other Related Abilities Essential
Excellent communication, both written and verbal, and interpersonal skills Ability to multi-task Be personable and professional in approach Ability to use IT systems Ability to work within a small team Self motivated and proactive Be flexible and responsive to the changing needs and priorities of the team/practice An awareness of and commitment to Equal Opportunities. Must be double vaccinated against coronavirus
Desirable
Ability to use a computerised clinical system. Able to demonstrate initiative (assessed at interview) Willingness/ability to cover for colleagues absence at short notice
Qualifications Desirable
Educated to O level, GCSE grade C or above, or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sloan Medical Centre
Address Sloan Medical Centre
2 Little London Road
Sheffield
S8 0YH
United Kingdom
Employer's website https://www.sloanmedicalcentre.co.uk/ (Opens in a new tab)