About this role
Job summary
Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.
This varied and interesting role provides administrative support to the North Somerset Recovery Service. You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider admin team. Good communication and organisational skills are vital. Service user care is at the heart of our work so empathy and compassion goes without saying.
Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.
Right to Work in the UK: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
Main duties of the job
To provide comprehensive administration support to multidisciplinary teams and departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.
You will need to be flexible and reactive to the current requests and demands.
You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.
About us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description Job responsibilities
For a comprehensive list of duties please see the attached Job Description.
Utilise written and verbal communication skills to connect with a wide range of people.
Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Arrange meetings and appointments for members of the team.
Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.
Organising clinicians diary and typing out clinic letters.
Handle Medication requests from clinicians and medics.
Generate Reports and data.
General administrative duties as required including minute taking.
Person Specification
Organisational Essential
Working in NHS
Desirable
Working in Mental Health
Team working Essential
Working as part of a team
Desirable
Consideration/empathy for others
Computer skills Essential
Microsoft office
Desirable
RiO, agresso, other IT systems
Experience Essential
General Administration
Desirable
Note taking/audio typing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Avon & Wiltshire Mental Health Partnership NHS Trust
Address Coast Resource Centre
Diamond Batch
Weston Super Mare
BS24 7FY
United Kingdom
Employer's website http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)