About this role
Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder will be part of a team responsible for providing IT support to the UHNM Pharmacy Directorate.They will be the first line of support for faults and queries relating to Pharmacy specific IT systems, software and hardware, escalating issues as required to the Pharmacy IT Support Manager, Digital Service desk and third party technical support as relevant.
Daily system housekeeping and administration will also be part of the role; especially with key systems notably Ascribe, Pharmacy Tracker, Episys, Omnicell and business continuity solutions.
The postholder maybe required to also travel and work at County Hospital.
Main duties of the job
To engage in daily communications with all levels of Directorate staff including clinicians, nurses, technical, management and administrative grades. To provide first line support and advice to the user community on the use and operation of Pharmacy IT System To represent the department to all users in a polite and helpful manner either noting requirements to be passed to the appropriate Pharmacy IT team members or dealing with requests as appropriate To engage in collaborative teamwork with Pharmacy IT Systems suppliers and other IT Support staff To have a working knowledge of computer equipment and systems and to provide first line support for these items where appropriate. This will include a variety of Pharmacy label and laser printers, PCs and other computer peripherals, such as digital dictation and voice recognition equipment and barcode readers, etc To have a working Knowledge of Pharmacy systems such as Ascribe, Pharmacy Tracker, Episys including routine maintenance and basic troubleshooting; after training has been provided To assist the Pharmacy IT team in supporting a large number of users from a wide range of disciplines with varying levels of IT knowledge and skills To participate in project specific tasks both within Pharmacy and across the Trust that require knowledge of the Pharmacy IT Systems.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Qualifications Essential
Good level of qualifications, at GCSE equivalent or higher Proficient in Microsoft Office; Word, Excel and Powerpoint
Desirable
Formal IT/Admin qualifications (Microsoft, ITIL etc)
Knowledge, Skills, Training and Experience Essential
Basic hardware troubleshooting to a first line level Excellent communication skills, across departments and teams Excellent customer service skills Experience of working to deadlines Experience of working in high pressure and dynamic environments
Desirable
Software administration and troubleshooting to a first line level Experience of using specialised Pharmacy systems & Software configuration
Personal Qualities Essential
Self-Motivated Able to carry out work unsupervised Able to manage their own workload Able to work under pressure Able to work across multiple UHNM sites such as Royal Stoke, County & CDC Excellent attention to detail Willing to learn and adapt
Desirable
Shows Initiative Able to lead by example
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital of North Midlands NHS Trust
Address Royal Stoke
Newcastle Rd, Stoke-on-Trent
Newcastle-Under-Lyme
ST4 6QG
United Kingdom
Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)