About this role
Job summary
The post holder will work as part of the Lancashire and South Cumbria NHS Foundation Trust Digital Department.
We are looking for an enthusiastic, self-motivated and flexible individual to join the Technical Support Team. Candidates must have proven technical support experience and have relevant experience in an IT support role or equivalent.
We are not able to offer sponsorship for this role
Proposed Interview date is 24 July
Main duties of the job
You should have a solid knowledge of IT Applications such as Windows 11, Office 365, general desktop applications and operation. Thorough specialist working knowledge of IT hardware fault analysis, diagnostics and resolution including experience of supporting mobile devices.
You will be able to demonstrate good attention to detail, be able to solve problems and manage your own time well.
Candidates must have a strong customer focused approach, good communication and interpersonal skills as well as having experience of dealing with customers over the telephone or in person with an ability to work under pressure
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
Job description Job responsibilities
Please see attached the job description and person specification for more information about this role.
Person Specification
Qualifications Essential
Degree in relevant subject or equivalent knowledge & experience Relevant IT qualification e.g. Microsoft Certification, IT Hardware Vendor and ITIL Foundation or working towards ITIL Qualification essential
Knowledge Essential
Thorough specialist working knowledge of IT hardware and software in a support context Knowledge of using, installing and supporting Microsoft Operating Systems Extensive knowledge of techniques used for IT software / hardware fault analysis, diagnostics and resolution
Experience Essential
Experience of providing at desk IT support, installation and configuration services Experience of working in a complex IT networked environment Experience of working in a ITIL driven environment
Skills Essential
Well organised, methodical in your approach to providing support and meeting SLA Targets Customer focussed and excellent communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust
Address Sceptre Point
Preston
PR5 6AW
United Kingdom
Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)