About this role
Job summary
The post holder will be a key member of the Divisional Management Team and will have a range of responsibilities supporting the Divisional Management team by providing operational management to the Emergency Department (ED), Same Day Emergency Care (SDEC), Medical Day Unit (MDU), and Acute Care Unit (ACU).
The will be responsible for several key areas, including the support of Urgent Care Services. They will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management, and in the management of staff.
Main duties of the job
Line manage the Urgent Care Rota Coordination. They will provide effective leadership to the administrative team, supporting them to ensure the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the Service Manager. Work closely with the divisional management team and the Trust clinical governance team to ensure compliance with existing clinical governance systems and processes. This will involve regular review of incidents, complaints and PALs inquiries within the division and appropriate follow-up. The post holder will provide practical support to both the divisional management team and the clinical teams, in order to enable them to respond to and close incidents, complaints and PALs inquiries in a timely and appropriate manner. Liaise with both the management team and clinical colleagues to collect and submit data relating to a number of Trust data requirements. The Assistant Service Manager will be required to liaise with clinical teams and service managers to ensure complete and timely data submission. Provide practical support to the divisional management team in terms of assisting in the production of specialty-specific service reports, taking minutes for the divisional management team meeting and other ad hoc divisional meetings as required.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education / Qualifications Essential
University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership or equivalent experience. IT courses completed in Excel and Access or equivalent experience.
Skills / Abilities Essential
Excellent written and verbal communication skills. Excellent interpersonal skills and the ability to engage and motivate clinical teams. Team work and leadership skills. Effective time management skills. Data entry & analysis skills. Excellent IT skills including Outlook, Word, Excel and Access. Ability to manipulate data in Excel and produce charts. Willingness and ability to learn. Prioritise workload and multi task. Work to tight deadlines under pressure.
Experience Essential
Experienced administrator. Experience of operational management. Involvement in audit/ research with demonstrated effect. Working within a multi-disciplinary team.
Desirable
Experience of retrieving and understanding complex information from electronic databases. NHS experience. Experience of project management.
Knowledge Essential
Management principles and practice including performance management. Knowledge/understanding of confidentiality issues. Knowledge of national urgent and emergency care targets. Knowledge of Doctors rotations. Standards and related data collection and reporting techniques.
Other Requirements Essential
Commitment and adherence to the Equality Act. Understanding of the Trust values. Flexible approach to work.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Homerton Healthcare NHS Foundation Trust
Address Homerton Healthcare NHS Foundation Trust
Homerton Row
London
E9 6SR
United Kingdom
Employer's website https://www.homerton.nhs.uk/ (Opens in a new tab)