About this role
Job summary
The Reception Staff are the first point of contact for patients and visitors arriving within theEmergency Department. The receptionist role is to provide administrative support and tocontribute directly with the management of patient's clinical care. This will be undertaken byuse of a 24-hour Rota, which includes all Bank holidays.
Main duties of the job
MAIN RESPONSIBILITIES:
Greet all patients and visitors when they enter the department and to establish which area they need to be treated in and redirect as appropriate
To deal with telephone and personal inquiries in a polite, helpful, and courteous manner whilst making sure that patient confidentiality is maintained.
To correctly record all patient personal details and outcome on the department database (Electronic Patient Record) ensuring that strict data accuracy and confidentiality is upheld in accordance with the Data Protection Act and the Access to Health Records Act.
Maintain the confidentiality
Retrieve patient's medical notes from healthcare records and other departments and prepare them for the patient's admission.
Create outpatient referrals for A/E clinics on a daily basis
Preparation and running of the daily clinics which are held within the A&E Department daily, registering patient's attendance on EPR.
Complete the bed state on the CMS system when based in Majors reception
Ensure that the LAS pin numbers are retrieved and entered on the HAS 2 system
Liaise with the hospital clinical staff and GP's regarding patient examination reports.
To assist in the training of new employees and less experienced members of staff.
Respond and deal with all patient enquiries
Record incidents/accidents/complaints on the electronic reporting system (Datix)
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Healthcare has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, our procedures and our People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ and Nursing Times Best Places to Work list.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
Education/Qualifications Essential
GCSE's in Maths & English or equivalent
Desirable
RSA / Pitmans level 1 typing or word processing
Skills/Abilities Essential
Able to prioritize workload and meet deadlines Good communication/written skills Customer focused Professional telephone manner.
Experience Essential
Admin/Reception experience
Desirable
NHS experience Substantive reception/ Administration experience.
Knowledge Essential
Understanding of confidentiality/Data protection Admin day to day duties (i.e. phone calls, emails, scanning etc).
Desirable
knowledge of EPR
Other Essential
Understanding of Trust Values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Homerton Healthcare NHS Foundation Trust
Address Homerton Healthcare NHS Foundation Trust
Homerton Row
London
E9 6SR
United Kingdom
Employer's website https://www.homerton.nhs.uk/ (Opens in a new tab)