About this role
HEALTHCARE CUSTOMER SERVICE & CLINICAL SUPPORT TALENT POOL– Not a live vacancy
This is not an active vacancy. It is an ongoing talent pool for South African professionals with USA Healthcare Customer Service, Call Centre, Clinical Administration, Case Management and Client/Patient Administration or Intake experience.
We are building a pipeline of experienced Healthcare Support professionals to be considered for remote, US-based opportunities as they become available through our clients. When a suitable role opens, we will contact candidates whose experience most closely aligns with operational requirements.
ABOUT ISTA PERSONNEL SOLUTIONSISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism. We work across healthcare, ABA therapy, and broader professional services, connecting skilled South Africans with international operations that value quality and reliability.
Our clients operate in areas such as:
US Healthcare AdministrationABA Therapy ServicesElderly Home-Based CareSkilled Nursing FacilitiesMedical Case ManagementHealthcare Accounts & ClaimsIntake & Patient Onboarding Services
WHO WE ARE LOOKING FORWe welcome applications from professionals with experience in:
Healthcare Inbound Customer ServiceUSA Healthcare Call Centre OperationsMedical Billing & Claims ProcessingCase Account ManagementInsurance Authorizations & ApprovalsClient/Patient Intake (Healthcare or ABA Therapy)After-Hours Healthcare SupportPatient Scheduling & Appointment CoordinationAccounts Receivable (Healthcare)Healthcare Administrative SupportHealthcare Services in a BPO environment
WHAT WE TYPICALLY LOOK FORMinimum 1 year of BPO or Call Centre experienceMinimum 1 year USA Healthcare experience (for case/billing roles)Strong verbal and written English communication skillsConfident and professional phone mannerAbility to interpret insurance details and clinical informationStrong analytical and problem-solving skillsHigh attention to detail and accuracyAbility to work in a fast-paced environmentComfortable handling escalations and sensitive conversationsExperience with Medicare, Medicaid, or US Insurance processes is advantageousProficiency in MS Office (Excel, Outlook, PDF systems)Familiarity with CRM, EHR, or scheduling systems is beneficial
Roles may require:
USA EST/CST/PST hours (including night shifts in South Africa)Rotational shifts (Monday to Sunday, depending on client)After-hours or weekend coverage
Working hours may be subject to daylight savings adjustments.
REMOTE WORK REQUIREMENTSAll roles are fully remote. Candidates must have:
Fixed fibre internet (minimum 25 Mbps upload & download) – Rain, LTE, 5G, or similar connections are NOT acceptableWired Ethernet connection (Wi-Fi only will not be sufficient)Reliable backup power to manage load shedding and outages (UPS, Inverter, Generator, Solar, etc.)A dedicated, professional workspace
Please note: Applicants without fibre cannot be considered.
HOW TO APPLYSubmit your CV and complete the screening questionnaire. There is no closing date — this talent pool remains open. Shortlisted candidates will be contacted as suitable USA Healthcare roles become available.
We look forward to connecting with South Africa’s top healthcare support talent.