About this role
If you’re an organised, people-focused team leader who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience!
About the role
As ResLife Operations Manager, you will oversee the delivery of cleaning and portering services across a portfolio of university residences, ensuring high standards of customer service, safety, and operational efficiency.
You’ll lead both the academic-year student accommodation operation and the summer commercial business, managing resources, budgets, and staff to deliver a seamless service. Working closely with colleagues across campus, you’ll play a key role in coordinating operations, improving processes, and acting as a duty manager during peak periods.
About you
You will be an organised and proactive leader with experience managing teams in a fast-paced operational environment, ideally within accommodation, hospitality, or facilities services.
With strong communication and problem-solving skills, you can balance customer focus with financial and operational control.
You’re confident managing people, driving performance, and handling complex situations, and you take pride in delivering excellent service while supporting staff development and fostering a positive, inclusive working environment.
Further information
This is a full-time role working 36.5 hours per week over a variable shift pattern, 5 days out of 7.
For an informal discussion about the role please contact Ben Jones, Residential Services Manager ([email protected]) or Jane Hately, Recruitment and Staff Engagement Coordinator ([email protected]).
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.