About this role
Job summary
Sherwood Forest Hospitals NHS Foundation Trust is offering an exciting opportunity to join our Rostering Services Department as an apprentice as part of our commitment to developing future talent and supporting the Exemplar Rostering Agenda.
This development opportunity is ideal for individuals who are enthusiastic, organised, and keen to build a career in workforce systems, administration, and service improvement. Full training and support will be provided, enabling the successful candidate to develop the knowledge and skills required to become a competent Rostering Services Support Officer.
Supporting over 4,000 staff who rely on our electronic rostering system every day, you will gain valuable experience while working as part of a friendly and supportive team that plays a key role in ensuring safe staffing across the Trust.
Previous rostering experience is not essential, as comprehensive training and ongoing support will be provided throughout the apprenticeship. The job description attached is the role you will work towards throughout your apprenticeship training.
This is an excellent opportunity to build a rewarding career within the NHS while developing valuable skills in workforce systems, customer support and service delivery.
Main duties of the job
Main duties of the job.
With structured training and supervision, you will learn how to:
Provide first-line support to staff using the Trust's electronic rostering system. Respond to helpdesk enquiries and resolve routine system issues. Develop problem-solving skills to investigate and manage more complex queries. Identify when issues require escalation and seek support appropriately. Manage and prioritise your workload effectively within a busy service. Contribute to service improvement initiatives and support workforce management processes.
We are looking for individuals who:
Have strong communication and customer service skills. Are motivated to learn and develop new skills. Have good organisational skills and attention to detail. Can work effectively as part of a team and independently when required. Are comfortable using IT systems and willing to develop their digital skills.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Skills, Qualities and Knowledge Essential
GCSE A-C (or equivalent) in English Good interpersonal and communication skills Good organisational skills Good team member Flexible approach to working arrangements Ability to prioritise workload and work on own initiative Reliable Calm under pressure in a busy environment
Desirable
Customer Care experience Previous experience in a training centre Highly motivated Planner/think ahead Passionate and determined to succeed
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sherwood Forest Hospitals NHS Foundation Trust
Address King's Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
United Kingdom
Employer's website https://www.sfh-tr.nhs.uk/ (Opens in a new tab)