About this role
Job summary
Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a part time time vacancy (22.5hrs Wednesday to Friday 9am to 5pm) for a Band 2 Administration Assistant with the Newcastle North-East Community Treatment Team based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidate must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant.
Main duties of the job
Candidate will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):
Experience working in a customer / patient focused environment (face to face and telephone) Admin /Clerical and General administrative duties experience Fast, accurate typing/keyboard skills Typing letters/reports Ability to be self-directed, motivated and be able to contribute positively within a team Ability to change tasks at short notice Reliable and punctual We would like to recruit an Administration Assistant who is flexible, responsive, motivated, well organised, adaptable and provide a positive patient experience. The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description Job responsibilities
Please find attached job description for full details.
Advertising date : 12th June 2026
Closing date : 26th June 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Qualifications and Training Essential
OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience Good general level of education to O-Level/ GCSE or equivalent in English Language NVQ in Business Administration (or equivalent)
Desirable
NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge Essential
Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point Able to input data accurately and efficiently Good communication and interpersonal skills, both verbal and written Demonstrates good Customer Care Skills Good working knowledge of office procedures Good organisational and planning skills using own initiative
Desirable
Knowledge of working in an NHS environment
Experience Essential
Experience of working in an administration role Ability to uphold confidentiality at all times Able to prioritise and plan own workload
Desirable
Experience of working in an NHS/healthcare setting Experience using stock Experience of working with paper-based and electronic filing systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address Benton House
Newcastle upon Tyne
NE2 1QE
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)