About this role
Job summary
An exciting opportunity has arisen for a driven Administration Officer with strong values to support our Individual Placement Support (IPS) Employment Service.
IPS is an evidenced based employment service integrated into local mental health teams, helping individuals find and sustain high quality, competitive employment.
Working alongside a Pathway Co-ordinator, the main function of the Administration Officer role is to provide a proactive and comprehensive administration and secretarial service to the IPS team who work across all parts of the Trust. You will undertake a variety of admin duties as assigned by the Service Leads/Team Leads.
The successful candidate will be based at St Nicholas Hospital, Gosforth and the post is full-time (37.5 hours), Monday to Friday (9:00am-5:00pm)
Main duties of the job The main duties of the role will include, but are not limited to:
Attending weekly locality based meetings, taking minutes and live typing accurate information into our Electronic Patient record system. Please note, some of these meetings may be in person at other CNTW sites Preparing and taking minutes at full service business meetings Monitoring and responding to incoming queries and referrals within a busy shared mailbox in a timely manner Working closely with the Pathway Coordinator, and managing administrative work together effectively Supporting recruitment processes Providing Administrative support during external and internal reviews Answering incoming calls to our landline and triaging these appropriately Effective diary management Typing, formatting and sending confidential letters and reports Supporting with data management and capture Other general administrative duties We are looking for candidates who can confidently display the following attributes: Ability to be self-directed, motivated and be able to contribute positively within a team Ability to work autonomously and follow service processes Ability to change tasks at short notice Possess excellent customer service skills, often being the face of our service and demonstrating a professional and friendly manner at all times Be able to demonstrate flexibility, punctuality and reliability
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description Job responsibilities
Please find attached job description for full details.
Advertising date : 9th June 2026
Closing date : 23rd June 2026
We welcome your application.
Person Specification
Role/Team specific requirements Essential
Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Education and Qualification Essential
Strong examples of using IT systems General level of education to O-Level/ GCSE or equivalent
Desirable
Business Administration Level 2 or 3 qualification
Knowledge and Experience Essential
Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems e.g. RiO Good working knowledge of office procedures Ability to uphold confidentiality at all times Able to prioritise and plan own workload Strong examples of supporting a team through administrative support
Desirable
Previous experience in a similar role Previous experience of working in mental health or employment related services
Skills and Competencies Essential
Excellent communication and interpersonal skills, both verbal and written Minute-taking skills Good organisational and planning skills Excellent team working skills
Desirable
Ability to work autonomously and manage own diary
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address St Nicholas Hospital
Newcastle upon Tyne
NE3 3XT
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)