About this role
Job summary
We are seeking to appoint a highly motivated dynamic and enthusiastic candidate to the role of Patient Pathway Assistant within the Women's Admin department to give a high level of patient service.
You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
The Role of the administrative assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Maternity and Gynaecology Department. This includes booking clinic appointments, chasing results, working with Admission Team and liaising with the clinical team to ensure a smooth and safe patient experience. Supporting the MDT team in managing the diagnostic patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner.
Main duties of the job
The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
To assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.
Provide cross cover within the team as and when required.
Work flexible hours as required by the needs of the service.
Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.
Follow Trust escalation policy if patients require cancellation.
Ensure all paperwork is filed in the patient's notes as per Trust policy.
Train other staff members as required in the role.
Proactively manage workload and amend practices, within remit, to improve the processes and patient experience.
To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients. This includes working with identified external contacts and stakeholders.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education and qualifications Essential
Educated to GCSE or equivalent Level 2 Literacy and Level 2 Numeracy Functional Skills Customer Care or acquired equivalent experience
Desirable
Microsoft Office IT qualification
Skills and abilities Essential
Accurate data entry, typing and checking skills Ability to communicate effectively with people at all levels Ability to use own judgement to resolve problems Ability to plan, organise and accomplish a variety of concurrent assignments Demonstrable ability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Ability to follow policies and procedures Manage and interpret data correctly to inform decision making Pays attention to detail Ability to initiate & co-ordinate change to own working practices Knowledge of specialty specific patient pathways
Desirable
Understanding of patient priorities and performance targets related to appointments and waiting times Knowledge of healthcare administrative systems and processes Contributes to service improvement Makes a positive contribution to effective multidisciplinary team working Knowledge of medical terminology appropriate to specialism
Experience and Knowledge Essential
Experience of using IT systems and patient data systems Experience of scheduling outpatient appointments and/or admissions Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
Experience of handling patient complaints
Personal qualities Essential
Ability to maintain a professional approach at all times
Values Essential
Demonstrable ability to meet Trust values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Free London NHS Foundation Trust
Address North Middlesex University Hospital
Sterling Way
London
N18 1QX
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)