About this role
Job summary
Palliative Care & Acute Oncology ServiceAdministratorDIVISION: Transplant & Specialist ServicesSALARY BAND: Band 3RESPONSIBLE TO: Pathway ManagerACCOUNTABLE TO:Service Manager Oncology and Palliative CareHOURS PER WEEK: 37.5LOCATION: RFH siteJob Summary :This post provides administrative support to the Palliative Care Team and Acute Oncology Service based at the Royal Free Site.The post-holder will provide a high quality administrative service and patient coordination system to the multidisciplinary specialist palliative care team and the ACUTE Oncology Service CNS teams at Barnet and Royal Free. The post-holder will work within the teams to coordinate the non-clinical aspects of the services including data input and office management support. He / she will need to be able to organise and prioritise their own workload, use initiative and work without constant supervision.The administrator will work across the two services on allocated days and be required to use Cerner and other electronic databases in order to capture referrals and procedural information.
Main duties of the job
The post holder will be required to: Scan all new referrals onto patient notes & update on whiteboards for community Palliative Care Ordering of all stationary on Pecos and verification on Cerner once received Ordering of all information leaflets (booklets /forms DWP, CMC)Faxing urgent letters to GP and other professionals Collection and distribution of all post & letters into the department. Update attendance records in excel for MDT Print contact cards Monitoring area for fire safety. Updating annual leave calendars for members of the Palliative Care team. Room bookings/ circulation to team members for meetings. To collect data for the Acute Oncology Service for both Royal Free and Barnet. Contact other NHS and private healthcare providers for patient information for emergency admissions and updating with discharge summaries. Booking patients into AOS telephone clinic where applicable. Scanning of patient documentation to EDRM. Ensure all enquiries from other hospitals are effectively managed by being successfully resolved or escalated to the CNS's Ensure all relevant people are informed and an appropriate record is maintained liaising and effectively communicating at all levels using written, oral and electronic methods. use tact and sensitivity to deal with difficult issues. Request clinical data sets from other healthcare providers hospitals in accordance in a timely manner. Upload patient data to the SIRT.
About us
The Royal Free London NHS Foundation Trust is one of the largest Trusts in the country serving a local population of over 1.6 million. In recent years, there has been significant investment in research infrastructure. 2021 saw the opening of the PEARS Building, a new research institute housing over 200 scientists within the Institute of Immunity and Transplantation. A new Clinical Research Facility (CRF) has been established providing dedicated space and staff to conduct experimental medicine. In 2022 the CRF was awarded £4.9M from NIHR and became a designated NIHR CRF.
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values Essential
Demonstrable ability to meet the Trust Values
Education and professional qualifications Essential
English and Maths at GCSE level or equivalent Courses / further study attended to demonstrate evidence of personal development
Desirable
Diploma level qualification or equivalent experience
Experience Essential
Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Experience of managing and prioritising own workload and working to deadlines
Desirable
Previous administrative and organisational experience
Skills and aptitudes Essential
Excellent written and verbal communication skills Excellent organizational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality Knowledge of Cerner
Desirable
Awareness of National and Trust pathway targets (such as 18 week RTT target) Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to learn and assimilate information quickly Ability to use databases
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Royal Free hospital
Pond St
Hampstead Heath
NW3 2QG
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)