About this role
Job summary
An exciting opportunity has arisen for a reliable, highly motivated and enthusiastic person to join our front desk administration team at Bridgnorth Hospital providing a friendly and efficient reception and administration service to our Minor Injuries, Out-Patient and Main Receptions.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Main duties of the job
Duties will include the comprehensive use of the computerised Patient Administration System to ensure patients attending Minor Injuries and Out-Patients are booked in appropriately.
Excellent communication skills are an essential component of the role as you will be the first point of contact for face to face, telephone and electronic enquiries from patients, relatives, general public and staff.
Applicants should have several years experience of a front facing reception role ideally within the NHS, be proficient in the use of Microsoft Office applications, have a knowledge of Patient Administration Systems such as RIO, SEMA, CRIS and EMIS although training would be given to the successful applicant.
This role will be part of a 7 day working programme and occasional weekend and Bank Holiday working may be required in order to ensure continuity of service. There will also need to be flexibility to cover team holidays and absences by working additional hours and these will be negotiated within the team to ensure staffing levels are adequate.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person Specification
Knowledge and Skills Essential
Ability to work under pressure both as a team member and individually Excellent organisational/prioritisation skills Ability to use initiative and utilise quiet times to maintain standards and initiate quality improvements to the service Excellent face to face verbal communication e.g., with potentially anxious and distressed patients and visitors
Training and Qualifications Essential
Good standard of general education including English Language GCSE or equivalent RSA II Typewriting or equivalent Numeracy skills Good IT skills/computer applications including Microsoft Office
Experience Essential
Substantial relevant experience of customer facing reception and clerical work preferably within the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Shropshire Community Health NHS Trust
Address Bridgnorth hospital
Northgate
Bridgnorth
WV16 4EU
United Kingdom
Employer's website https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)