About this role
Job summary
Applicants are invited to join our Administration Team supporting The Podiatry and Foot Health Service, on a bank contract. You will be responsible for providing a high standard of administrative support to ensure effective referral pathway and appointment procedures for our patients and provide assistance to the Podiatry clinical teams.
You must possess excellent administrative and time management skills, be highly computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients. Previous experience of working within the NHS and use of RIO electronic patients record, Summary Care Record & Oracle would be an advantage.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Main duties of the job
The post holder will be responsible for receiving a high volume of telephone calls, to arrange and reschedule patient appointments, processing new referrals and producing the relevant paperwork for clinical staff, providing support to the clinical team answering general IT and RIO-related queries as necessary, to distribute and place stock orders for clinic locations across Shropshire, Telford & Wrekin.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person Specification
Training and Qualifications Essential
RSA II or equivalent experience (example ECDL) Good standard of education (e.g. GCSE level or equivalent)
Experience Essential
Good interpersonal skills Demonstrable general customer care experience Demonstrable general administration experience Ability to work without direct supervision and use initiative as appropriate
Knowledge and Skills Essential
A good working knowledge of Microsoft Office systems High level of accuracy and attention to detail An appreciation of the importance of maintaining confidentiality as appropriate to the role Ability to work flexibly to meet the changing needs of the service/ organisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Shropshire Community Health NHS Trust
Address Mount McKinley
Shrewsbury Business Park, Anchorage Avenue
shrewsbury
SY2 6FG
United Kingdom
Employer's website https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)