About this role
Job summary
Are you looking for an administrative role that will really make a difference to lives?
Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts.
This is a varied role involving a wide range of administrative duties that support the day to day operations of the service, while also contributing to its ongoing development.
Main duties of the job
Main Duties and Responsibilities
Answering incoming and making outbound calls in a professional manner within agreed KPIs.Processing referrals within targeted timeframeUpdating patient information within the record system, ensuring a high level of accuracy.Monitoring and actioning treatment waitlists.Monitoring and responding to enquiries via email.Checking and processing letters to patients, GPs and Healthcare professionals.Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.General administration and any other ad hoc duties to contribute to the smooth running of the service.
This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast-paced organisation.
You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.
About us Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please click here: https://www.vitahealthgroup.co.uk/
Job description Job responsibilities The Role: What you will do?
Are you looking for an administrative role that will really make a difference to lives?
Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts. This is a varied role involving a wide range of administrative duties that support the daytoday operations of the service, while also contributing to its ongoing development.
At Vita Health Groupwe appreciate the part ALL our team play in helping people get better.
If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the roles available:
Newcastle
Contract type: 12 months Fixed Term (Maternity Cover) Hours: 37.5 hours per week Working pattern: Office: MondayTuesday (NE4 7YL) Remote: WednesdayFriday Leicester
Contract type: Permanent Hours: 37.5 hours per week Working pattern: Office: Thursday and Friday (LE11 5RF) Remote: Monday Wednesday
Nottingham
Contract type: Permanent Hours: 30 hours per week x 1 vacancy & 23.5 hours x 1 vacancy Working pattern: Office: Monday & Wednesday (NG1 6EE) Remote: Tuesday, Thursday and Friday
Please note that during induction / training (3-4 weeks), the successful candidates will be expected to come into the service office every day the base is open and 2 days per week, post training.
Main Duties and Responsibilities
Answering incoming and making outboundcalls in a professional manner within agreed KPIs. Processingreferrals within targeted timeframe Updating patient information within the record system, ensuring a high level of accuracy. Monitoring and actioning treatment waitlists. Monitoring and responding to enquiries via email. Checking and processing letters to patients, GPs and Healthcare professionals. Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules. General administration and any other ad hoc dutiesto contribute to the smooth running of the service.This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.
About Us
As part of Spire Healthcare, were proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.
Working here
We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:
Supportive teams and managers A positive and inclusive culture Strong well-being and mental health support Trust, autonomy and flexibilityWe invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package further details here Careers - Vita Health Group
Equality Diversity & Inclusion
We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:
Disability Confident Leader Positive action through Ethnicity and Gender Matters initiatives Employer with Heart and Mindful Employer status Menopause Friendly accreditationLearn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.
If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at [email protected]
Additional information
All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.
Your application data is handled securely in accordance to UK GDPR guidelines.
We may close jobs to new applications earlier than original stated closing date.
Person Specification
General Requirements Essential
Please refer to job description above
Desirable
Please refer to job description above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Vita Health Group
Address
Leicester/Newcastle
NG1 7EE
United Kingdom
Employer's website https://www.vitahealthgroup.co.uk/ (Opens in a new tab)