About this role
Job summary
The weekendHospital to HomeProject Officeris responsible forresponding toreferrals receivedover the weekend from bothRoyal London Hospital& Homerton Healthcare NHS Foundation Trust.Youwill work with the manager on Friday to deliver services and planvisits onthe weekendfor you to attend.
Theservice supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, andin liaisonwith themanager,allocateservice users toHospital to Home OutreachWorker caseloads. You will provide direct frontline support and co-ordinate visits to the service users home in preparation for their return home.You will work collaboratively to lead and managethe weekend serviceto support the smooth transition from hospital to home for service users. The service is time limited, up to4 or6 weeks, to adjust, build confidence,and settle back in their homes.
You will alsobe requiredto undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shoppingassistanceto ensure a safe and sustainable transition from hospital to home.Over the weekend you be based in the hospital, with lone working visits to clients properties for support.
Main duties of the job
Actas thefirstpoint of contact for all referralsover the weekendacrossbothhospitals.Meet with patients in the community and/or hospital and carry out assessments and risk assessments.Enter referrals on to AUKELs casemanagementsystemSalesforceinaccordancewithGDPRguidelines.Allocate referrals toHospital to Home Outreach Workersusing tech availableField Service App,trainingwillbeavailable.Collect feedback from service users and upload to case management system.Deputisefor themanagerat dischargeplanning and othermeetings asrequired.Monitor the case loads of each of theHospital to Home Outreach Worker (HHOW)to ensure they are evenly andfairly balanced.Work collaboratively with other agencies providing support services.Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged.Plan and develop person centred interventions to provide short term support for people after hospital discharge.Deliver the front-linesupportservicesover the weekend.Provide occasional cover for the A/L of other Project OfficersWork with people with a range of needs, dealing with a range of issues.Supervise,supportand developHHOWsand volunteers in your service.Liaise with the handyperson service about referrals and jobs for service users.EnsureHHOWareresourcedto sign post service users to other services when the home and settle service intervention ends.
About us
Vision
We want East London to be a place where people age well, and where older people live happy, healthy and fulfilled lives.
Strategy
We have launched an ambitious new five-year strategy which was informed by the voices of older people in East London. Older people told us as part of our strategy consultation that they want to:
Be independent,
Be connected,
Be informed and
Be heard.
All our service delivery ambitions are clustered under these four headings.
You can read our five-year strategy here.
You can also read more about the work we do and how our services look and feel for the older
people who use them on our latest annual account here.
Values
The way we do things is as important as what we do. We use the values agreed below, to frame our whole organisational approach.
Kind
Accountable
Collaborative
Flexible
Inclusive
We are committed to equity, diversity and inclusion
Age UK East London is committed toEquity, Diversity and Inclusion (EDI), we recognise it as central both to our service delivery and to 'our people'. We want to build a diverse and inclusive team where everyone feels that they belong. We are aiming for a staff team that,at every level,reflects the profile of our local community and for this reason particularly welcome applications from people we want to see better represented in our organisation - people of colour, LGBTQ+ people and disabled people.
Job description Job responsibilities
Administration
Keep AUKELscase management systemup to date, input all data, andensureall referrals,interventions,timespentwithservice usersare recorded.
Allocatereferrals toHHOWusingtech availableSalesforceField ServiceApp.
Ensuredatacollected meets the requirements of the services contract monitoring and key performanceindicators.
Ensureservice userfeedback questionnaires aresentat the end of eachinterventionand record returns.
Ensure admin tasks relating to service users,HHOWor general admin is carried out ina timelyand efficient manner.
Quality
Be familiar with and to implement AUKEL policies andproceduresin line with our Values.
Ensure the service is delivered inaccordancelinewith Care Quality Commissionprincipals.
Ensure integration with other AUKEL projects, and service users are referredand/orsign-posted toappropriate supportservices available to them.
Respond to safeguarding or other concerns and makeappropriate reportsand management action
Liaison
RepresentAUKELandparticipateinappropriate externalmeetingsandeventstoremain aware of local,regionaland nationalissuesaffectingquality and compliance affecting care and home support services.
Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
Liaise with other AUKEL home and settle servicesacross Londonand work collaboratively tomaintaineffective services, including sharing staff whereappropriate.
Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
Liaise with contractors to arrange deliveries and works to service users homes.
General
Meet regularly with your line manager for support, supervision, and appraisal.
Attend team and staff meetings,and other meetings asrequired.
Undertake any other duties within the competence of the post holder as may berequiredfrom time to time for the continued smooth running of AUKEL.
Complete any training which isrequiredto fulfil the role.
Carry out the duties of the postin accordance withAUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
Work within AUKELs expectations of professional boundaries and confidentiality
Functional Links
TheHospitalto HomeProject Officer is supervised directly by theHospital toHomeManager.
Close working with NHS health & social care professionals.
Close working with AUKEL internal departments e.g.FinanceTeam,Information andAdvice,Befriending services,Communityservices, andourHandypersonservices.
Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
Person Specification
Experience Essential
Experience: Minimum of 2 years experience of working within a health or care setting. Experience of using IT systems to record work done. Experience of supporting colleagues (this could beina non-managerialposition). Knowledge & Understanding: Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. Understanding of the needs of patients who may lack family or other support. Understanding of the needs of lone workerswhilstworkinginthecommunity. Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and theircarers. Understand of and commitment to equity, diversity,inclusionand dignity. Skills/Attributes: Excellentinterpersonalskills Excellentverbalandwrittencommunication Intermediate IT skills Excellentplanningandorganisationalskills Abilityto work calmly under pressure.
Desirable
Experience of working within a hospital setting Experience of managing and developing staff. Experience of working with older people. Knowledge & Understanding: Knowledge ofCQCfundamentalstandards Understanding of NHS hospital discharge procedures Experience of conducting assessments and risk assessments.
Additional Requirements Essential
This postissubject to the relevant check through theDisclosure& Barring Service(DBS) The roleisrequiredtravel across East London, primarily in Tower Hamlets and Hackney. Flexibility in working hours to meet organisational needs.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Age UK East London
Address Age Uk
82 Russia Lane
London
E2 9LU
United Kingdom
Employer's website https://www.ageuk.org.uk/eastlondon/ (Opens in a new tab)