About this role
Job summary
The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.
The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.
Main duties of the job
Assess the needs of service users either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.Aid the discharge process and improve patient experience.Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.Help maximise service user independence by adopting an enabling approach.Develop a listening, caring and professional relationship with the service user and their families/carers.Provide domestic practical support within the home.Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.Accompany service user outside the home e.g. hospital/GP appointments etc.Support service users with other tasks.Ensure services provided by AUKEL in the community are safe and person centred.Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.Provide cover in the case of sickness and annual leave periods of colleagues.Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.Support volunteers in the team and provide support and guidance to their development.Work with a range of professionals.
About us
Vision
We want East London to be a place where people age well, and where older people live happy, healthy and fulfilled lives.
Strategy
We have launched an ambitious new five-year strategy which was informed by the voices of older people in East London. Older people told us as part of our strategy consultation that they want to:
Be independent,
Be connected,
Be informed and
Be heard.
All our service delivery ambitions are clustered under these four headings.
You can read our five-year strategy here.
You can also read more about the work we do and how our services look and feel for the olderpeople who use them on our latest annual account here.
Values
The way we do things is as important as what we do. We use the values agreed below, to frame our whole organisational approach.
Kind
Accountable
Collaborative
Flexible
Inclusive
We are committed to equity, diversity and inclusion
Age UK East London is committed toEquity, Diversity and Inclusion (EDI), we recognise it as central both to our service delivery and to 'our people'. We want to build a diverse and inclusive team where everyone feels that they belong. We are aiming for a staff team that,at every level,reflects the profile of our local community and for this reason particularly welcome applications from people we want to see better represented in our organisation - people of colour, LGBTQ+ people and disabled people.
Job description Job responsibilities
Administration
Input all records, reviews, and visiting information to service users case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.
Report all no access failed visits, or changes in service users condition or circumstances in accordance with AUKELs policies and procedures.
Ensure service user comment sheets are completed.
Ensure service users feedback questionnaires are sent at the end of each intervention and record returns.
Submit travel expenses regularly for sign off by manager.
Quality
Be familiar with and to implement AUKEL policies and procedures in line with our Values.
Ensure the service is delivered in accordance line with Care Quality Commission principals.
Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
Respond to safeguarding or other concerns and make appropriate reports and management action.
Liaison
Work in collaboration with other agencies providing support within the service users home.
Work under the direction of the service manager and project officer/s.
Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
Meet regularly with your line manager for support, supervision, and appraisal.
Attend team and staff meetings, and other meetings as required.
Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
Complete any training which is required to fulfil the role.
Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
Work within AUKELs expectations of professional boundaries and confidentiality
Functional Links
The post holder reports to the manager /or Project Officer.
Close working with NHS health & social care professionals.
Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
Person Specification
Additional Requirements Essential
This post is subject to the relevant check through the Disclosure & Barring Service (DBS) The role is required travel across East London, primarily in Tower Hamlets and Hackney. Flexibility in working hours to meet organisational needs.
Experience Essential
Experience: Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position. Knowledge & Understanding: Understanding and commitment to empowering individuals to reach their full potential. Understanding the principles of confidentiality in practice. Understanding of safeguarding and when to raise a concern. Understanding of stigma and discrimination, and the impact this has on peoples lives. Skills & Attributes: Excellent interpersonal skills Good English verbal and written communication skills Good planning and organisational skills. Ability to work independently and as part of a team. Ability to prioritise and manage time and resources in a competent manner IT skills to the level of being able to use email, internet, mobile phone apps and logging information on AUKELs CRM Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
Desirable
Experience: Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care. Experience of working collaboratively with external partners. Knowledge & Understanding: Knowledge of local services available to adults and their carers Understanding of hospital discharge procedures. Skills/Attributes: Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc. Able to use Salesforce (CRM used by AUKEL). Training will be provided as necessary.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Age UK East London
Address Age Uk
82 Russia Lane
London
E2 9LU
United Kingdom
Employer's website https://www.ageuk.org.uk/eastlondon/ (Opens in a new tab)