About this role
Job summary
We are looking for full time vibrant Receptionist/Admin Supports to join the team to help deliver a high quality service in the Ophthalmology department.
Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.
Excellent communication skills and attention to detail are a must. You must have basic keyboard skills and have a clear and confident telephone manner.
This role will involve liaising with medical secretaries, admissions team and clinical staff to ensure the timely and efficient day-to-day operation of all clinics.
Main duties of the job
To provide general reception and clerical support to the Ophthalmology team To act as front of house receptionist, greeting patients and their carers/relatives To use the relevant IT systems to register patients and make appointments as required. Support the administrative processes associated with outpatient clinics / referrals / inpatient referrals To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant medical secretary. Maintain efficient electronic and manual filing systems, including the sorting and collation of all patient notes / results into the relevant patients' hospital notes. To liaise with the wider clinical team/Medical Secretaries/Consultants accordingly. To undertake other clerical duties as requested e.g. photocopying, faxing, filing and maintaining adequate stationary supplies. To recognise when situations need to be dealt with urgently and action appropriately
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A
Job description Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience Essential
Previous administation experience Previous experience of working with member of the public
Desirable
NHS experience
Knowledge Essential
Confidentiality and Data Protection IT Systems including - Microsoft Office Computer competent inc word/excel
Desirable
Epic EPR Medical terminology
Qualifications Essential
GCSE English and Maths
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Suffolk and North Essex NHS Foundation Trust
Address Ipswich Hospital
Heath Road
Ipswich
IP4 5PD
United Kingdom
Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)