About this role
Job summary
There are two vacancies available for this role. There is one substantive post within the NIHR Welcome Trust CRF and one 12 months fixed term post within the ECMC team.
The post holder will be a member of one of the many research teams based at one of the UHB sites and responsible for supporting the research staff. They will be responsible for providing data management, and research administrative support, as needed for clinical study activities.
The post holder will be expected to contribute to databases for clinical studies and registries of research patients for local and national research projects. This will require the post holder to combine their IT knowledge with knowledge of the clinical research process.
We have active Public and Patient Involvement and Engagement programmes that are crucial to our research and the post holder will be involved in supporting these.
The post holder will require excellent communication skills and will need to be able to demonstrate an ability to work under pressure and to tight deadlines.
Main duties of the job
Communicate effectively with multidisciplinary teams, research partners, external agencies, patients, and service users to support the delivery of research studies. Act as a key point of contact, responding professionally and sensitively to enquiries, complaints, and challenging situations, escalating issues where appropriate. Liaise with clinical, administrative, and external stakeholders to ensure smooth patient pathways, support database development, and provide guidance on clinical trial processes while maintaining professional, courteous, and empathetic communication at all times.
Exercise initiative and sound judgement when dealing with enquiries, using acquired knowledge and experience to make informed decisions and resolve non-routine issues. Analyse, extract, manipulate, and interpret complex data from multiple sources, presenting information in a clear and understandable format to support reporting and decision-making. Identify situations requiring escalation to the Supervisor or Line Manager and take prompt, appropriate action. Demonstrate strong problem-solving skills by assessing issues, proposing alternative solutions, and supporting the collection and provision of statistical data as required.
Prioritise all incoming work daily, including responding quickly and appropriately to urgent/important issues/queries referring to the Research Team where appropriate. Arrange meetings and appointments as necessary e.g. booking venues and hospitality for meetings.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good General Education (e.g. GCSE English and Maths A-C/ 4-9 or equivalent) *Business Administration NVQ level 3 or equivalent experience in an administrative environment.
Desirable
*Education to A level or equivalent
Experience Essential
*Knowledge of dealing with non-routine issues such as problem solving for an area of work *Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) *Experience of using IT systems *Understand confidentiality and apply the principles in every day working practice *Must be able to demonstrate an understanding of equality and diversity
Desirable
*Evidence of administrative or clinical audit experience in an NHS setting *Knowledge of medical terminology *Working knowledge of patient confidentiality/ Caldicott guidelines *Awareness of Research Governance as far as it affects collection of research Study data
Additional Criteria Essential
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Good keyboard/ IT skills *Good organisation skills and ability to multitask *Good time management skills *Ability to deal professionally with enquiries from staff, Patients and Visitors *Ability to problem solve *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive issues *Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Flexible approach to work *Demonstrates care and compassion *Ability to travel to multiple sites
Desirable
*Able to produce reports and graphs for internal and external audit purposes as required. *Audiotyping
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)