About this role
Job summary
Make Your Passion and Career Come Together
Join Us as a Paediatric Clinical Support Worker
Join our dedicated Paediatric team at University Hospitals Birmingham (UHB), delivering high-quality care across our children's services at Heartlands, Good Hope and Solihull Hospital Outpatients Department.
This is an exciting opportunity to make a difference to children, young people and their families during some of the most vulnerable times in their lives.
We seek caring, enthusiastic and motivated individuals with recent experience of working with children and young people. You must have effective communication skills to converse with children, families and colleagues from diverse backgrounds.
You will provide compassionate, safe and effective care in line with our Trust Values, supporting the physical, emotional and developmental needs of children and young people. You will understand the importance of safeguarding, health and wellbeing, neurodiversity and mental health, helping to create a positive experience for every child and family.
Individuals must be eager to learn, professional, reliable and trustworthy, act as positive role model and collaborate with the multidisciplinary team to deliver excellent patient-centred care.
Ward-based roles operate on a 24-hour, 7-day rota. Outpatient roles are Monday to Friday, 8.30am--5.30pm. Following completion of the Care Certificate and specialist competencies, there is an opportunity to progress to a Band 3 Healthcare Support Worker role.
Main duties of the job
As a Clinical Support Worker (CSW), you will play a vital role in delivering safe, effective, and compassionate care to children and young people with a range of healthcare needs. You'll support families during times of emotional stress with kindness and empathy.
You should understand how poor health affects child development and family wellbeing and work collaboratively with the team to meet each family's individual needs. Sensitivity to the needs of our diverse community, including families with additional support needs, is essential.
Strong communication skills--verbal, written, and digital--are required to interact effectively with children, families, and colleagues. You will help deliver care while maintaining privacy and dignity, accurately record observations on electronic systems, and escalate clinical concerns promptly.
Training will be provided to help you recognise and report safeguarding concerns, support early identification of deterioration, and grow in your role. Good time management and organisational skills are important to ensure timely, high-quality care.
We are committed to supporting your development through a strong team of nurses, managers, and educators. You'll be expected to embody our Trust values--Kind, Connected, and Bold--every day in your work.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications Essential
* Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths / English qualifications at Level 2 or above * Vocational qualification at level 2 or equivalent relevant experience. * Level 2 examples: GCSE Grades 9-4 (A-C) Level 2 Diploma in health care support /NVQ, Functional Skills Level 2 * Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility
Desirable
* Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health
Experience Essential
* Experience of working with children/ young people in a person centred/ facing role in a paid or voluntary capacity. * Experience of working / participating as part of a team as an employee /volunteer. * Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties * Can link the Trust values (Kind, Bold, Connected) to the role and provide examples from personal experience which demonstrate understanding in relation to the role * Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience
Desirable
* Understanding of the principles of safeguarding in relation to this role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)