About this role
Job summary
Thisvacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust North Staffordshire Combined Healthcare NHS Trust University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board To provide a high quality, confidential and comprehensive reception and administrative service for patients and visitors attending the Walk in Centre and Minor injuries Unit, supporting them with any queries.
Nature of the Service
The Walk in Centre and Minor Injuries Unit provide a Minor Injuries/Minor illnesses service operating 365 days a year 7am-10pm.
Main duties of the job
Registering patients upon arrival in a timely manner, being the first point of contact for our patients.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
To provide a high quality, comprehensive reception services for service users
Booking patients into the Centre (directing to kiosk booking system if appropriate)
Dealing with telephone enquiries professionally and redirecting appropriately (111 etc.) and communicating what services we offer
Photocopying/faxing documents/notes when required
Ensure accurate records are kept paper or electronic
To use the Hospital systems (CareFlow, iPortal, Spine, WASP etc.)
To undertake filing, extracting notes and other documentation as required or requested
Directing patients to other departments within the hospital when required
Producing word-processed documents, letters etc.
Effective communication to understand and overcome barriers when dealing with the public
To ensure that standards are maintained and Trust policies are adhered to
To escalate any queries to the Office Manager
To receive supervision and complete work delegated by the Office Manager
To check that the waiting room and kiosk foyer area are always clean and tidy and reporting any issues in a timely manner
Responsible for safe use of equipment and reporting any maintenance issues
To collect prescription charges as and when required
To support new starters in demonstrating routine reception activities and processes
To complete staff surveys as and when required
To book appointments for patients to the Hand & Fracture Clinic and Central Treatment Suite
To scan referrals through to the Ear, Nose and Throat (ENT) Department
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Person Specification
Experience Essential
Proven experience of working in a face-to-face reception environment Level 2 functional skills or equivalent in English and Mathematics
Desirable
Previous reception experience within a healthcare setting NVQ I or II or its equivalent in Customer Care.
Skills Essential
Standard in the use of Microsoft office: Word, Excel.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Haywood Hospital Leek Moorlands Hospital
High Lane
Burslem, Stoke-on-Trent
ST6 7AG
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)