About this role
Job summary
To support the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population.
The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.
Main duties of the job
Primary Responsibilities:
Undertake new patient health checks Undertake venepuncture Carry out ECGs as requested Administer Flu, COVID, Shingles, Pneumonia, B12 Undertake wound care, dressings and other clinical tasks as required Facilitate routine and 24-hour BP monitoring, advising patients accordingly Act as a chaperone as required Carry out BMI checks as directed Ensure specimens are recorded and ready for onward transportation Support the practice nurse with health promotion programmes Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately Support the practice nurse with the management of chronic disease clinic Ensure all clinical rooms are adequately stocked and prepared for each session Ensure fridges are cleaned routinely in accordance with extant MRCGP guidance Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy Deliver opportunistic health promotion where appropriate Administration tasks Secondary Responsibilities:
Participate in practice audit as directed by the adult lead Participate in local initiatives to enhance service delivery and patient care Support and participate in shared learning within the practice
About us
We are a friendly Dispensing Practice in a Village on the outskirts of Rugby and Coventry with a patient list of approximately 4,500 patients
Training Practice with 2 Partners, 1 General Practitioner Retainer, 2 ARRS General Practitioners, 1 ARRS General Practice Assistant, 1 ARRS Physican Assistant
Dedicated nursing team working with HCA to deliver chronic disease management
Dedicated Reception/Dispensing team with 7 Receptionists/Dispensers
Job description Job responsibilities
Healthcare Assistant
Hours of duty: Monday - Wednesday 08:25-13:00
Responsible to: Lead Nurse
Accountable to: Practice Manger
Job Purpose
To support the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population.
The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.
Key Responsibilities
Primary Responsibilities:
Undertake new patient health checks Undertake venepuncture Carry out ECGs as requested Support the practice nurse with health promotion programmes
Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately Facilitate routine and 24-hour BP monitoring, advising patients accordingly Undertake wound care, dressings and other clinical tasks as required Support the practice nurse with the management of chronic disease clinics Carry out BMI checks as directed
Act as a chaperone as required When trained, administer flu vaccinations Ensure specimens are recorded and ready for onward transportation
Provide support during minor operations as required
Ensure all clinical rooms are adequately stocked and prepared for each session Ensure fridges are cleaned routinely in accordance with extant MRCGP guidance
Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy
Deliver opportunistic health promotion where appropriate Administration tasks Secondary Responsibilities:
Participate in practice audit as directed by the adult lead Participate in local initiatives to enhance service delivery and patient care Support and participate in shared learning within the practice Communication
Demonstrate sensitive communication styles to ensure patients and staff are fully informed. Communicate effectively with patients, carers and staff, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. Delivering a quality service
Prioritise, organise and manage own workload in a manner that maintains and promotes quality Team working
Work as an effective and responsible team player, supporting others and exploring the mechanisms to develop new ways of working Management of risk
Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines General
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of patient record management systems: EMIS Effective time management (Planning & Organising) Ability to work as a team member and autonomy Good interpersonal skills Ability to follow clinical policy and procedure Competent in the use of Office and Outlook Competent in Document Management systems: Docman Personal Qualities
Essential
Polite and confident Flexible and cooperative Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Effectively able to communicate and understand the needs of the patient Commitment to ongoing professional development Effectively utilises resources Role Specification Desirable
Healthcare qualification or equivalent level Phlebotomy certification 6 months relevant experience working in a primary care environment in the last 2 years Experience of working with the General Public Experience of working in a healthcare setting Immunisation (flu, B12, childhood) Treatment of small injuries Dressings Wound Care / Removal of sutures & staples ECGs Venepuncture New patient medicals including height, weight, BP, pulse Chaperone procedure Spirometry Ability to record accurate clinical notes Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Person Specification
Experience Essential
Wound Care / Removal of sutures & staples ECGs Venepuncture Immunisations Flu, COVID, Shingles, Pneumonia, B12 B12 Polite and confident Flexible and cooperative Motivated High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Effectively able to communicate and understand the needs of the patient Commitment to ongoing professional development Effectively utilises resources
Desirable
6 months relevant experience working in a primary care environment in the last 2 years Experience of working with the General Public Experience of working in a healthcare setting Treatment of small injuries New patient medicals including height, weight, BP, pulse Chaperone procedure Spirometry Ability to record accurate clinical notes
Qualifications Essential
Healthcare qualification or equivalent level GCSE (or equivalent) in English and Maths Phlebotomy certification
Desirable
Qualified in Immunisation - Flu, COVID, Shingles, Pneumonia, B12
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wolston Surgery
Address School Street
Wolston
Coventry
CV8 3HG
United Kingdom
Employer's website https://www.wolstonsurgery.co.uk/ (Opens in a new tab)