About this role
Job summary
?We are appointing a Patient Pathway Administrator within the Neurosurgery Department.?
We are seeking to appoint a Pathway Administrator to join our friendly team in the Neurosurgery Administration department at the John Radcliffe Hospital. The post involves dealing with telephone queries, dealing with face to face queries, ensuring the smooth running of the department, monitoring the patient pathway and providing full administrative support to Consultants and their teams.
Training and support will be given by the team.
Main duties of the job
PREVIOUS APPLICANTS NEED NOT APPLY******
We are looking for a self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurosurgery team across at the JR. This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communication skills.You will be expected to liaise with staff and colleagues at all levels. You will have proven secretarial skills with the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.
About us Working for your organisation
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk
The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.
COVID-19 Vaccination Update:There has been a national announcement that COVID-19 vaccinations will be mandatory for all patient-facing staff from 1 April 2022. This role could be affected by this, we therefore urge all applicants to consider this before applying. Patient-facing staff who have not had both vaccinations by 1 April 2022 will not be able to continue in their role
Job description Job responsibilities
KEY RESPONSIBILITY AREAS1. Designated point of contact for the consultants and clinic teams. To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make surerobust processes are in place to provide an excellent cohesive service to both patients and colleagues.2. To work closely with each member of the admin team to understand their role and support them. Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Assistant Service Manager.3. To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, possible, that the callers needs are met or they aretransferred to the most appropriate person.4. To understand the patient pathway and be responsible for managing follow up appointments, inpatient admissions and any other administration to ensure that patients are tracked effectivelythrough their 18-week pathway.5. To actively manage and maintain the 18 week RTT pathway by completing monthly validation and monitoring the outpatient & inpatient PTL.6. To oversee the booking of clinic appointments for new patients through the Choose and Book directly bookable system, and liaise effectively with the Assistant Service Manager with regardsto capacity issues.7. To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients electronicnotes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality.8. To oversee the transcription of clinic letters, general correspondence, reports, etc. using the digital dictation system and ensuring that all clinic letters are checked, any errors rectified, and are printed and dispatched within identified deadlines.9. To ensure that all patient referrals received into the department are dealt with according to Trust processes, efficiently and effectively in a timely manner; that all details are registered and the referral letters are scanned promptly into the patients electronic notes.10. To regularly check future clinics, ensuring cover is agreed with the medical team, and under or overbooking issues are proactively dealt with.11. To obtain the necessary diagnostic tests/hospital notes needed for clinics, as required.12. To understand the complaints procedure and use initiative to resolve complaints from patients and other individuals as far as possible. Be able to understand when to escalate concerns and facilitate formal response by Consultants.13 To liaise as necessary with the Assistant Service Manager to ensure effective clinic management, when clinics need to be cancelled or closed, patients need to be informed of changesand new appointments provided to patients.14. Any other duties as from time to time as requested by the Assistant Service Manager.
Person Specification
Education and Qualifications Essential
oAdministrative experience oCompetence in use of various computer software packages
Desirable
oMedical Terminology oEPR trained (Training available)
Experience and Skills Essential
oPrevious experience within an administrative role
Desirable
oPrevious NHS experience oKnowledge of RTT 18 week pathways
Specific Aptitude and Abilitie Essential
oStrong Computer Skills oCompetent e-mail user oAbility to work as part of a team
Desirable
oFamiliarity with NHS performance targets
Interpersonal Skills/ Communic Essential
oExperience of dealing with stressed/upset individuals in an empathetic manner.
Desirable
oEvidence of interacting with a wide range of people
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address John Radcliffe Hospital
Headley Way
Oxford
OX3 9DU
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)