About this role
Job summary
We are seeking to appoint a Part time 18.75 hours B4 Patient Pathway Administrator to join our friendly Spinal Surgery team working across the Nuffield Orthopaedic Centre and John Radcliffe Hospital sites. Please note the post holder will be required to work from the office.
Are You?
Able to work in a high paced environment and multitask
Able to deal with frequent interruptions and re-prioritise your workload to respond to changing service needs
Team player
Proactive
Enthusiastic
Organised
Committed to provide best administration service possible
The post holder will provide an efficient and effective clinical administration service to the department, Consultants and wider clinical team. The post holder will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
Informal visits or chat about this role prior applying are welcomed.
Previous applicants need not apply
Main duties of the job
- To be a designated point of contact for the Consultants and clinic teams, alongside another Patient Pathway Administrators for the Spinal Surgery Team.
To provide a full administration service to the Consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.
-To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
-Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway
- To have an overview of all workflows in the admin team and to be responsible for proving an excellent cohesive service to both patients and colleagues.
- To work closely with each member of the admin team to understand their role and support them.
-To cover in times of leave and sick to ensure service continuity.
-To escalate potential issues to the Line Manager and or Service Manager
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel
Job description Job responsibilities
- To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person.
- Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded.
- To manage all correspondence, and to ensure that urgent matters are dealt with properly.
Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients electronic notes and forwarded to the appropriate person electronically so they can respond accordingly.
To deal with outgoing mail and communication with due care and attention to patient confidentiality.
- To provide administration service for our outpatient clinics and theatre bookings and to ensure that under or over-booking issues are proactively dealt with.
- To ensure appointments and surgeries are scheduled for each patient to ensure service maintains effective clinic and elective activity throughout the year. Highlighting to the Line Manager and/or the Clinical Team and/or Service Manager when clinics and or surgeries need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided.
- Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required
Person Specification
Experience and Skills Essential
MS office and applications (including Word, Excel and Outlook) Previous experience within the NHS/public sector
Qualifications Essential
GCSE or equivalent in English and Maths, grades A-C
Interpersonal / Communication Skills Essential
Makes a positive contribution to effective multi-disciplinary team working Excellent customer care and communication Ability to adapt communication style as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address John Radcliffe , West Wing
Headley Way, Headington
Oxford
OX3 9DU
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)