About this role
Job summary
This is an exciting and brand new role within our City sites. You will work with an established multi-skilled reception team, administrative team, clinicians and Practice Manager to continue with the high quality, personal list centred care. You will be the captain of the ship, so to speak, and responsible for the patient facing element of the practice.
Main duties of the job
The Reception Manager is responsible for the day-to-day leadership, performance, development and operational management of the reception team. The post holder will ensure the delivery of a professional, efficient, safe and patient-centred reception service across both practice sites, supporting the practice in meeting operational, contractual and patient care objectives.
The Reception Manager will provide visible leadership to the reception team, ensuring high standards of customer service, effective appointment management, staff development, and compliance with practice policies and NHS requirements. The role will also support the practice's commitment to improving access, reducing health inequalities and ensuring services are accessible to all patients.
About us
At The Coastal Partnership, were dedicated to helping you reach your full potential, fostering confidence in your patient care and pride in your outcomes. Our goal is to be the preferred choice for both patients and staff and while we've earned a CQC good rating, were continually evolving.
Were in search of an individual who can share our vision for high-quality primary care, regardless of where you are in your career journey. Our partnership, led by three partners and a robust management team, spans seven locations across three PCNs, catering to a diverse range of village, town and city demographics. Join us in shaping the future of health care delivery.
Benefits
5 weeks Annual leave
NHS Pension
Long Service Recognition
Job description Job responsibilities
For more information, please read the Job description; duties will include:- team leadership and management
- training and staff development
- operational management
- clinical rota and capacity oversight
- quality assurance and compliance
- patient experience and service delivery
- accessibility, equality and inclusion
Person Specification
Knowledge and Skills Essential
- Excellent communication and interpersonal skills. - Strong leadership and team management abilities. - Understanding of NHS primary care operations and patient access processes. - Knowledge of appointment systems and demand management. - Strong organisational and problem-solving skills. - Ability to analyse data and undertake audits. - Competent IT skills including Microsoft Office and clinical systems such as SystmOne. - Ability to prioritise workload and work effectively under pressure.
Desirable
- Management qualification or equivalent experience. - Experience of service improvement projects. - Knowledge of employment policies and HR processes. - Experience of rota management and workforce planning. - Understanding of health inequalities, reasonable adjustments and accessible communication requirements.
Qualifications Essential
- Good standard of education (GCSE English and Maths or equivalent). - Evidence of continuing professional development.
Experience Essential
- Significant experience in a GP Practice reception or healthcare administration environment. - Previous experience of supervising or managing staff. - Experience of performance management, appraisals and staff development. - Experience managing patient-facing services. - Experience of recruitment, induction and workforce management.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Coastal Partnership
Address Beechcroft Surgery
23 Beechcroft
New Costessy
Norwich
NR5 0RS
United Kingdom
Employer's website https://www.coastaldoctors.co.uk (Opens in a new tab)