About this role
Job summary
An exciting opportunity to join the Volunteering Services Team, providing administrative and coordination support across all aspects of the volunteering programme. The postholder will deliver excellent customer service to volunteers, members of the public, and Trust staff, in line with team and Trust values.
The role plays a key part in supporting volunteers throughout the NHS recruitment process, helping them become skilled, confident volunteers who are successfully matched to rewarding placements across the Trust. Working closely with colleagues, the postholder will contribute to the delivery of key stages of the volunteer journey, including recruitment, onboarding, induction, engagement, and retention.
This is a varied role that combines administrative responsibilities with volunteer coordination activities, making it integral to the success of the Volunteering Services Team. The postholder will help foster positive volunteer experiences, support volunteer engagement, and contribute to raising the profile of volunteering both internally and externally.
Main duties of the job
To work as part of the Volunteering Services Team, providing administrative and coordination support to the Deputy Head of Volunteering across all aspects of volunteer recruitment, assessment, induction, onboarding, and specialist training for both new and established volunteers across the Trust.
The postholder will support and guide prospective volunteers throughout their volunteering journey, using the TRAC recruitment system to manage applications, assessments, recruitment checks, induction, and specialist training requirements, enabling volunteers to become fully qualified KRFT volunteers.
On a day to day basis, the role involves communicating with, motivating, and supporting volunteers to complete each stage of the recruitment process. The postholder will use the TRAC recruitment system to progress volunteers through their recruitment journey and provide information, guidance, and practical support to ensure completion of mandatory and role specific training requirements.
About us
We are a small and dynamic team, skilled in the development of high impact volunteering that is rewarding to do. We are proud of our sector-leading service and welcome individuals who can demonstrate a caring, supportive, thoughtful and 'can do' approach to delivering the Volunteering Strategy and realising its benefits for patients, staff, volunteers and the community.
Job description Job responsibilities
The role will also include maintaining accurate records and administering data relating to volunteer recruitment, vacancy management, training, induction, and compliance requirements.
In addition, the postholder will contribute to the development and retention of volunteers by providing buddying, mentoring, and ongoing support to newly recruited volunteers, helping them build confidence, develop the skills required for their role, and integrate successfully into their volunteering placement.
This is a part time position working as part of a job-share arrangement.
Please refer to the supporting document attached, ensuring that your application refers specifically to the Job Description. Person Specification to be added soon.
Person Specification
Experience Essential
Significant experience of working with volunteers in charities and/or public services. Proven experience of retaining volunteers in a challenging or demanding role, e.g. health or social care Setting and/or implementing customer service standards in a public or community facing role.
Knowledge Essential
Understanding of Data Protection & Confidentiality as it applies to volunteering activity. Applied knowledge of volunteering reward and retention and techniques to provide a rewarding experience of volunteering
Desirable
Understanding of the volunteering environment and legislation relevant to volunteering in hospitals
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Volunteers Office, Kingston Hospital
Galsworthy Avenue
Kingston
KT27QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)