About this role
Job summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
Process and log all referrals in line with Trust Access Policy and specialty SOP
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To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
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Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
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To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
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Ability to analyse and extract complex data sets from a number of different sources.
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Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
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Work collaboratively as part of an integrated team.
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Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
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Maintain stock control such as stationery, clinical supplies, equipment and uniforms.
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Participate in the induction and training of all new members of staff.
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To liaise with medical records with regard to availability of medical notes as appropriate.
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Provide reciprocal cover for administrative team during annual leave and sicknessabsence.
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Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
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To attend all statutory and mandatory training as and when required to do so
Continued on attached JD...
About us
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone's unique contribution
Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving
Job description Job responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications Essential
GCSE or equivalent in English and Maths, grades A-C
Desirable
Computer Literacy Course e.g. ECDL
Experience Essential
Experience of using Microsoft Office, including Word and Excel Exceptional customer service background
Desirable
Experience of working in the NHS or healthcare setting
Skills Essential
Accurate data entry, typing and checking skills Pays attention to detail
Desirable
Conflict resolution skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)