About this role
Job summary
It is an exciting time to join the eRostering Team as we embed and expand on improved ways of working in alignment with the Trust focus on improving value and to have a single version of the truth with our Workforce Establishment data.
Reporting to the eRostering Senior Specialist, the post holder will provide routine day to day operational support, advice and guidance to end-users and first line telephone support for a variety of rostering related queries and requests such as roster creation, shifts, unavailability, roster related pay queries and maintaining roster accuracy.
Main duties of the job
Reporting to the eRostering Senior Specialist, the post holder will provide routine day to day operational support, advice and guidance to end-users and first line telephone support for a variety of rostering related queries and requests such as roster creation, shifts, unavailability, roster related pay queries and maintaining roster accuracy.
The post holder will be expected to deliver training to end users supporting roster compliance and best practice in all roster activity, supporting optimal staff deployment and delivering safe consistent care across the Trust. This will contribute to the overall effectiveness of planned rosters by offering system based advice on key actions and system functionality, referring to user guides, training manuals, policies and SOPs.
The role will include data entry tasks, data quality checks and data corrections as well as assisting the eRostering Team Manager and Senior Specialists to generate reports for key stakeholders to plan and share roster performance data to improve roster performance through use of evidence.
Support team colleagues in their training, coaching and outreach activity across the Trust to help improve the use of eRostering systems and achieve full benefits realisation.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
No VISA sponsorship available for this role
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Job description Job responsibilities
Are you looking for an exciting role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person Specification
Qualifications Essential
Good standard of general education, GCSE English and Maths or Equivalent
Desirable
Customer Service Digital Technology Business Administration
Knowledge and Experience Essential
Knowledge of rostering and purpose of eRostering systems Experience in digital systems customer service, providing advice, guidance, issue investigation and resolution
Desirable
Experience of supporting colleagues at all levels through change and supporting managers in delivering organisational change Allocate Optima (HealthRoster) system user experience Allocate Optima (HealthRoster) system administration experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Basildon
Basildon
SS16 5NL
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)