About this role
Job summary Job title: Assistant Practice Manager Location: The Potteries, Tilehurst Salary: up to £35,000.00 depending on experience Hours: 30 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the be
Main duties of the job As a valued member of the Operose Health team, your key duties will include: supporting the Practice Manager and ensuring the smooth running of the practice, including developing efficient management systems and delegating tasks appropriately. You will oversee the day-to-day operation of the surgery, ensuring effective processing of administrative work and liaising with the reception and administration team while leading the attainment of Local and National KPIs. You will also promote the development, identifying training needs of reception staff, and support the achievements of their personal development reviews. Furthermore, you will ensure effective supervision of the reception team and coordinate support services, ensuring rapid response to incoming telephone calls and taking corrective action when needed. The ideal candidate should have essential reception/customer care experience, an understanding of health services, and a passion for improving lives and healthcare. They must also possess excellent communication and organisation skills, ability to work within a team and with wider colleagues, maintain confidentiality and data security, as well as adapt to changing priorities and flexible shifts as required by business needs.
About us Operose Health is a primary care provider delivering local healthcare at scale, with a mission to improve access, outcomes, and patient experience. Their team is guided by values that emphasize caring, ambition, resourcefulness, and excellence. Caring entails listening and supporting people through compassion, understanding, and openness, empowering them for a healthier future. Ambition drives Operose Health to transform patient experiences and revolutionize primary care. Resourcefulness reflects the team's creativity, agility, and lifelong learning devotion, going above and beyond to enhance service quality. Excellence involves striving to perform at the highest level for patients, employees, and NHS partners. Operose Health supports employees through development opportunities, offering bespoke learning management systems, career specialization and development opportunities, and employee wellbeing services. The organization values reflective practices and emphasizes continuous improvement in all aspects of its work.
Job description Job responsibilities
Job title:Assistant Practice Manager
Location:The Potteries, Tilehurst
Salary:up to £35,000.00 depending on experience
Hours: 30
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately. You will be overseeing the day-to-day operation of the surgery, youwill ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs. Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system. Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.Ideal Candidate: What we look for in new colleagues:
Reception/customer care experience is essential. You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare. Excellent communication and organisation skills. Ability to work within a team and wider colleagues. Must be able to work within processes/procedures and needs to maintain confidentiality and data security. Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs. Package Description: How well support you:
Annual salary of £26,000 - £35,000 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception/customer care experience is essential, along with an understanding of health services and a passion for improving lives and healthcare. Candidates need excellent communication and organisation skills, with the ability to work within a team and with wider colleagues, maintaining confidentiality, data security, and adapting to changing priorities and flexible shifts as required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Tilehurst
RG30 6BW
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)