About this role
Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
To support the Group Manager/Service Manager for the effective and efficient delivery of undergraduate teaching services: Bachelor of Dental Surgery (BDS) and School of Dental Hygiene and Therapy (SoDHT) provided within Specialty Management Groups within Dental Services for hospital including research programmes.
Main duties of the job
The key focus of the role will be to support the undergraduate training programmes with regard to ensuring sufficient supply of appropriate patients for Clinical Practice and Teaching Specialties: BDS and SoDHT within hospital and outreach placement provider.
To work alongside the Service Manager leading Specialty Management Group(s) to ensure the services continue to be run efficiently and meet their income targets. This will include supporting and implementing service change and improving operational processes.
To ensure that all undergraduate dental student patients are managed/booked in accordance with Divisional Standards and Service Standing Operating procedures (SOPs).
The post holder will support and deputise for the Service Manager ensuring key business targets are met and to highlight areas of non-compliance.
About us
IMPORTANT
Please ensure you check yourTRAC account regularlyas this is how we will communicate with you during the shortlisting and selection process. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Job description Job responsibilities
To be accountable for delivery of the undergraduate teaching timetable requirements for dental students within Clinical Practice, Specialty Teaching and School of Dental Hygiene and Therapy (SoDHT). This will involve being accountable for ensuring clinical activity is programmed into the patient administration system accordingly to agreed clinic guidelines to ensure activity is captured and aligned to teaching specialties to secure appropriate income. The post holder will be responsible for the monthly validation of waiting list data and reporting performance. The post holder will also need to lead with validation across the Specialty Management Group.
To lead on ensuring that demand and capacity of teaching clinics are revised in accordance with the agreed processes and that requests for changes to clinics do not breach clinic rules and agreed processes
To lead on for the sickness reporting process of dental students resulting in minimum impact to patients booking by arranging alternative cover to see patients i.e. on the same day to avoid cancellation. To be accountable for ensuring appointments are made within a timely manner and teaching clinic capacity is fully utilised taking remedial action as required. This will require include monitoring weekly capacity and booked appointments together with forecasting ahead. To lead on the delivery of the annual induction process of new dental students (BDS and SoDHT). This will involve presentations to all dental students including explanation of step-by-step processes and procedures to follow with regards to management of patients. To provide daily support to dental students with regard to any support their require for facilitating their patient care. e.g. RA Smartcard problems, booking issues.
Person Specification
Essential Essential
Significant operational management experience in a patient / customer service / contact centre environment. Relevant leadership and management qualification or significant experience managing a patient / student customer service / contact centre environment.
Qualifications/training Essential
Degree or equivalent professional qualification or experience. Evidence of continuous professional development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Birmingham Community Healthcare NHS FT
Address Birmingham Dental Hospital & School of Dentistry
5 Mill Pool Way
Birmingham
B5 7EG
United Kingdom
Employer's website https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)