About this role
Job summary
"Please note that this post will close once sufficient applicants have been received so may closed before the advertised closing date. Please submit your application as soon aspossible"
The post holder will be able to provide clinical expertise in Triage across the Adult Community Services Division.
The post holder will work in partnership with patients, carers and other health and social care agencies to promote independence and develop individual plans of care relevant to patient need. The post holder must plan and organise their own complex workload to ensure safe and effective telephone triage, balancing urgent calls with routine assessments. They will anticipate and respond to fluctuating demand across the service.
To provide clinical expertise and leadership within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, diagnosis, and the implementation of a range of care services for patients with acute, undiagnosed conditions and long-term conditions.
Main duties of the job
1. Work in accordance within professional code of conduct.
2. Provide clinical triage and expertise.
3. Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing advanced clinical assessment for patients referred with undiagnosed needs through a range of consultation mediums.
4. With support of the Advanced Clinical Practitioner, initiate investigations, interpret diagnostic results and manage and evaluate care where appropriate/necessary.
5. Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.
6. Contribute to the service achieving its quality targets to sustain high standards of patient care and service delivery.
7. Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.
8. To safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.
9. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including the initiation of effective emergency care.
10. Support professionals/patients/carers to make informed decisions and delegate care appropriately within the Service.
About us
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities.
We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry.
We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Job description Job responsibilities
Provide monitoring of patients health and support work with the MDT to plan discharge planning, discharging back to appropriate Services when their condition no longer requires the expertise and level of care provided by the Service.
Provide clinical leadership within the Single Point of Access and across the wider trust and key partner organisations as appropriate.
Provide clinical supervision, education and training.
Establish and maintain excellent communication with individuals and groups, exploring issues relating to care options and decisions, and ensuring actions are in line with, where clinically appropriate, the feedback received.
To communicate complex and sensitive information to the service user, carers, families and staff regarding diagnosis and possible prognosis and treatment options.
Produce accurate, contemporaneous and complete records of patients assessment and care, consistent with legislation, policies and procedures.
Communicate effectively verbally and in writing with colleagues and stakeholders, utilising electronic methods of communication within the remit of the Data Protection Act ensuring clinical information is conceived within a timeframe that ensures patient safety.
Work collaboratively across primary and secondary care, to both establish and maintain communications in order to enhance the patient experience.
Effectively manage acute caseloads identifying when patients are ready for either discharge or care transfer to other service providers internally or externally.
Ensure timely inputting of relevant activity data within the designated timeframe agreed.
Person Specification
Qiualifications / training Essential
Registered Nurse Level 1 (Adult)/ AHP HCPC registered. Advanced Health Assessment level 6/7 Advanced Decision Making Independent prescriber Evidence of up-to-date post registration education relevant to the role Mentoring or teaching qualification.
Experience Essential
Significant experience as a registered health professional such as working in frailty, community or older adult setting or care Significant experience of a multidisciplinary approach to care. Experience of working in a telephone / remote triage service
Skills/knowledge Essential
Skills to organise team workload and prioritise. Awareness of legislation affecting the role including equal opportunities law. Ability to evidence application of utilising evidence-based practice. Work autonomously Comprehensive assessment skills and knowledge including risk management. Computer literacy skills. Knowledge of current legislation, particularly those affecting community services. Knowledge and application of the NMC/ HCPC Code of Practice. Understanding of the principles and application of Clinical Governance. Knowledge and understanding of clinical audit. Excellent verbal and written communication skills. Understanding of the complex needs of a socially and culturally diverse population. Understanding of legislation related to Safeguarding Vulnerable adults and children.
Personal qualities Essential
Good interpersonal and leadership skills. Ability to work as a team player
Other job requirements Essential
Hold a full, valid, UK driving licence and have access to a vehicle Required to work flexible hours including weekends and Bank Holidays as part of a rota. Ability to work across various sites across the community, inpatient and acutes hospitals in Birmingham[
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Birmingham Community Healthcare NHS FT
Address Priestley Wharf 2
Holt Street
Birmingham
B7 4BN
United Kingdom
Employer's website https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)