About this role
Job summary
We are looking for a motivated, organised and customer-focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at the Grange University Hospital in Cwmbran providing a professional front-of-house and administrative service to the Estates & Facilities division.
Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?
In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative function that keep our hospital sites operating efficiently.
This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.
You will be part of a supportive team committed to delivering a high-quality service to patients and colleagues across the Health Board.
The hours are 12 per week to be worked as part of a 4 week rota which consists of 7:00am - 7:30pm and 7:00pm - 7:30am.
Main duties of the job
Key Responsibilities
In this role, you will:
Welcome, direct and support patients, visitors and staff in a professional and friendly manner. Use Health Board systems to check patients in, issue follow-up appointments, and print outcome letters. Handle telephone and face-to-face enquiries, providing accurate information or redirecting as appropriate Use Micrrosoft packages such as outlook, word and excel to input and update information Provide general administrative support including photocopying, scanning, filing and daily record-keeping. Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution. Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems. Support new staff through on the-job training. Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures. Collect, reconcile and bank retail takings and petty cash. Manage patient property, including secure storage of valuables and processing petty cash reimbursements. Complete cash and deposit sheets and liaise with the ABUHB Treasury team Report maintenance issues to Estates or contractors. Ensure keys, lost property and patient items are securely recorded and managed. Support service improvements by contributing ideas and helping implement changes. Take an active role in maintaining a high-quality, patient-focused service.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge Essential
Good general level of education Maths & English A-C Knowledge of administrative systems, clerical/office procedures, data input acquired through on-the-job training Computer literate Good keyboard skills Knowledge of Microsoft 365
Desirable
Knowledge of financial Standard operating procedures Knowledge of Health Board systems such as clinical workstation ECDL
Experience Essential
Experience of working in an NHS organisation Experience using Microsoft 365 Customer service experience
Desirable
Experience of working in Administration function
Skills and attributes Essential
Methodical approach to work Good numeracy skills Good organisational skills Attention to detail Ability to interact with other disciplines Ability to work under pressure Desire to learn and develop in the role Able to work on own initiative Ability to prioritise own tasks Team Player Excellent interpersonal skills Flexible to the needs of the service Able to work to timescales Commitment to achieving quality standard of work Aware of security and confidentiality Follow & implement standard operating procedures
Desirable
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Aneurin Bevan University Health Board
Address Grange University Hospital
Caerleon Road, Llanfrechfa
Cwmbran
NP44 8YN
United Kingdom
Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)