About this role
Job summary This is an exciting opportunity to join the Single Point of Access Team for Hampshire CAMHS. The Single Point of Access Team manages the referrals into the service, along with supporting advice and consultation. We are seeking an organised and proactive team administrator co-ordinator to provide comprehensive secretarial and administrative support to clinical staff, including the team manager. In this role, you will oversee the smooth day today running of the office, ensuring effective workflow and maintaining appropriate administrative cover during periods of sickness and annual leave. You will act as the central administrative contact point for the team and take responsibility for managing staff absence records and associated employee information. The postholder will supervise a team of administrative staff, allocating work, monitoring performance, and supporting the delivery of a high quality, client focused service. This is a key role in ensuring efficient operations and supporting strong working relationships across the service.
Main duties of the job
Key responsibilities include managing diaries, correspondence, phone calls, meeting preparation, minute taking, recruitment administration, and maintenance of staff absence and personnel records. The role also involves updating Trust systems and databases, managing waiting lists, ensuring accurate data submissions and activity reports, and supporting service users, carers, and relatives with sensitivity and professionalism.
The postholder oversees office operations, including stationery, equipment, building-related protocols, petty cash, ordering systems (Oracle/Business Supplies Group), and financial procedures. They will also handle administrative aspects of staff management and recruitment, including induction, sickness monitoring, mandatory training compliance, supervision, and appraisals.
Working autonomously, they must prioritise competing demands, maintain confidentiality, respond promptly to frequent interruptions, and ensure administrative functions run smoothly. The role requires strong organisational skills, attention to detail, the ability to mentor colleagues, and the capacity to work across multiple Trust sites when needed.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
Person Specification
Qualifications Essential
NVQ in Business & Administration or evidence of equivalent practical experience English Language GCSE or equivalent Maths GCSE or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address New Kings Court
Tollgate
Chandlers Ford
Hampshire
SO53 3LG
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)