About this role
Job summary
We are looking for a motivated and professional Receptionist to provide front-line administrative support across the Emergency Department and Acute Medical Units. You will be the first point of contact for patients, relatives, and visitors, delivering a courteous, compassionate, and efficient service within a busy and sometimes challenging environment.
Key responsibilities include patient registration, maintaining accurate records, responding to telephone and face-to-face enquiries, and supporting clinical staff to ensure the smooth flow of patients through emergency and acute care pathways.
The role requires excellent communication and organisational skills, the ability to remain calm under pressure, and a strong commitment to delivering high-quality, patient-centred care.
Main duties of the job
You will work on the front line within a busy and often challenging environment, interacting with patients, relatives, and staff on a daily basis. You will be expected to provide a friendly, efficient, and professional service at all times, while remaining calm and composed under pressure.
You will be responsible for ensuring that accurate patient information is recorded and maintained across a range of IT systems. The role involves responding to a variety of queries, both face-to-face and via telephone, and supporting the smooth running of the department.
You must be highly motivated, with excellent communication, interpersonal, and administrative skills. Acute Medicine is committed to supporting staff development and will provide opportunities to enhance your existing skills through a range of training programmes tailored to your needs.
This is a permanent post. Shifts are 11.5 hours in duration and are worked over a 24/7 rota, including days, nights, weekends, and bank holidays. As the role covers all shift patterns, flexibility is essential.
Closing date of applications: 29 June 2026
Interview date: 13 July 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Education Essential
English GCSE or equivalent Good level of IT liiteracy Good level of using IT applications
Experience Essential
Good organisational skill Ability to work independently and as part of a team
Desirable
Previous experience at working as a receptionist
Communication Essential
Excellent communication and interpersonal skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Queens Hospital
Belvedere Road
Burton-on-Trent
DE13 0RB
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)