About this role
Job summary
CFS service is seeking a highly motivated individual to fill the Patient Pathway Assistant role at Sutton Malvern Centre where Chronic Fatigue Service (CFS) is based.
The candidate must have used Cerner in a previous role.
The role will be based at Sutton Hospital although cross site working may be required
CFS are a friendly team made up of Psychologists, Nurses and Physiotherapists.
Main duties of the job
To work as part of a clinical team assisting the Patient Pathway Coordinator to ensure that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) including Choose and Book within one working day of receipt/decision to treat.
To assist in the tracking of patients pathways in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s).
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description Job responsibilities
To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trusts computer systems and ensuring that all patient records are kept up to date with any details relevant to the patients attendance and/or admission.
To maintain a Patient Tracking List accurately and work with Divisional teams to ensure patient are seen in accordance with Trust Access Policy.
Ensure that all patients are scheduled in accordance with outpatient, diagnostic and inpatient/day case waiting time targets and that attendance/admissions information is accurately recorded on all appropriate databases, including, but not limited to, iPM, iCM, PACS etc.
To refer to the Patient Pathway performance Coordinator in instances when complex issues present themselves as a first point of contact before referring to the Performance team Supervisor.
Liaise with clinical/diagnostic teams to ensure that all diagnostic appointments are booked within an appropriate timescale and results are available.
Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.
Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.
Person Specification
Qualifications Essential
Good general education with GCSE or equivalent in English at grade C or above
Desirable
ECDL
Experience Essential
Experience of using a full range of IT/Patient administration systems oExcellent Typing and secretarial skills.
Skills Essential
The ability to prioritise tasks effectively without direct supervision oExperience dealing with customer complaints and customer care.
Knowledge Essential
Computer literate, with experience of using a keyboard Knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Epsom and St Helier University Hospitals NHS Trust
Address St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
United Kingdom
Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)