About this role
Job summary
Health and Social Care is changing. With more emphasis on integrated intermediate/community-based care it means there is never a better time to join us. We are looking for an enthusiastic, adaptable and organised person to join our professional team. Could you use your skills and experience to support the delivery of great care?
The role is an important one as you will be using your knowledge, experience and expertise to provide support to hard-working frontline teams. We put patients/people first and we expect all colleagues to do the same so you will need to share our team passion for delivering excellent patient care and always keep that passion at the forefront of your professional activity.
The challenges come thick and fast in this role, but you will know that your input is contributing to the excellent experience our patients and service users have every day.
The role will be Monday to Friday 8am-4pm/9am-5pm
Main duties of the job
You will be a key member of the Intermediate Care Multi Disciplinary Team which provides a central point for the referral and provision of integrated community services, facilitating safe and timely care provision for our population. You will be expected to be kind and responsive, professional and informative and contribute to the quality of our services by demonstrating the behaviours detailed in our Values.
You will receive queries via telephone, email and face to face conversations and will resolve issues using your expertise of pathways and processes. To be successful in this role you will need excellent time management skills, must be able to work on your own initiative, and be able to prioritise your own workload with minimal supervision.
The role is diverse, including taking referrals, being part of ICMDT discussion, liaising and arranging services. You will be working with a number of different professionals in a busy, supportive environment. Some knowledge of health and social care services would be beneficial as you will be dealing with diverse referrals and pathways, gathering information and coordinating responses.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 01/07/2026.
Person Specification
Qualifications and Knowledge Essential
Diploma Level (level 4) qualification or equivalent experience and be prepared to work towards diploma. Knowledge of administrative procedures, including IT systems, project management and training knowledge.
Desirable
Awareness of Clinical and Information Governance
Experience Essential
Previous experience in an NHS / Local Authority role Experience of working under own direction whilst knowing when to seek support or advice Experience of supporting service improvement Experience in a customer focussed environment Evidence of working with IT systems including Word, Access, Excel
Language Skills Desirable
Welsh Speaker (Level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Eastgate Offices
Llanelli
SA15 3YF
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)