About this role
Job summary
Surrey and Borders NHS Foundation Trustisproud to provide a well-respected and high quality perinatal mental health service which is dedicated to promoting and improving the provision and access to specialist mental health services for new and expectant mothers. We have an established team ofadministratorsand we are now looking to expand and recruit a dedicated and hardworking person to join this exceptional team.
The role ispredominantly administration, working with all members of the Perinatal Mental Health Team.You will need topossessgood telephone skills, excellent communication skills, be IT literate, be able to take confidential minutes and be able to multi-task.All members of the team are highly valued and see good administrative staff as vital to ensuring the women and families we support to receive an excellent service.
The successful candidate will work in the North West Team based in Unither House in Chertsey. The multi-disciplinary team includes a range of mental health professionals, alongside experienced nurserynursesand peer support workers.You will be joining a friendly and supportive team with further training opportunities along with regular supervision and opportunity for career progression.
The ability to travel across Surrey is essential.
Main duties of the job
You will be working within the Perinatal Mental Health Team which is part of our Trust's commitment to deliver excellent and responsive assessment, treatment, and care for people during pregnancy and in the first 12 months after giving birth, who experience serious mental health difficulties.
You willlead the provision of administrative duties to the multi-disciplinary team to ensure the smooth running of the service.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
We look forward to receiving your application!
Job description Job responsibilities
- To be responsible for the management and co-ordination of the administrative support services in the East perinatal team, ensuring all systems and processes operate efficiently, accurately and in a timely manner, through a process of continuous improvement.
- To provide full administrative support to the team, including arranging and confirming appointments/meetings and proof reading and sending out patient assessments/care plans and discharge letters.
- To provide a positive and responsive service to incoming telephone and email enquiries, demonstrating excellent customer service. This will necessitate the use of appropriate judgement around urgency and the employment of confidentiality and sensitivity at all times.
- On a rotational basis, to manage the services shared in box, including accurately uploading incoming referrals and associated paperwork to the Trusts electronic health record system.
- To manage a busy workload without supervision, managing conflicting demands and deadlines and applying appropriate decision making when responding to queries and requests.
- To prepare agendas, take minutes and deal with relevant actions at weekly MDT meetings in a timely manner.
- On a rotational basis, to prepare agendas and take accurate, professional minutes at monthly business meetings.
- To order stationery and book training via the Trust procurement site.
- Provide cover for other administrators on sick leave and/or annual leave.
Please refer to JD for list of all key responsibilities.
Person Specification
Experience Essential
Substantial administrative experience Subject to reasonable adjustments in respect of any disability, the post holder must possess a valid driving licence and be able to drive and have the unrestricted use of a car or motorcycle for work at all times including community based work.
Qualifications Essential
Educated to NVQ 3 level in a relevant subject, or equivalent level of qualification Good knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint
Desirable
Degree level education
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Surrey and Borders Partnership NHS Foundation Trust
Address Unither House
Curfew Bell Rd
Chertsey
KT16 9FG
United Kingdom
Employer's website https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)