About this role
Job summary
An exciting opportunity has arisen for a motivated and reliable Booking Coordinator to join the Neuroendocrine Tumour (NET) service within Liver Services at Queen Elizabeth Hospital Birmingham. This Band 2 role will support the coordination and booking of patient appointments and procedures, playing a key part in ensuring patients receive timely and efficient care.
The successful candidate will be responsible for booking appointments in line with clinical priority and NHS waiting time targets, maintaining accurate patient records, and liaising with clinical teams to support effective service delivery. Acting as a point of contact for patients and staff, the postholder will handle enquiries in a professional and courteous manner while ensuring all administrative processes are completed to a high standard.
This role is ideal for someone with strong organisational skills, attention to detail, and the ability to work effectively in a busy administrative environment, contributing to the smooth running of the NET service and the delivery of high-quality patient care.
Main duties of the job The postholder will be responsible for coordinating outpatient clinic activity for the NET service, including the booking of new and follow-up appointments in line with clinical priority and waiting time standards. This will involve managing appointment schedules, ensuring optimal use of clinic capacity, and proactively rescheduling appointments where necessary to accommodate service pressures or patient needs. The role includes liaising closely with clinical teams to ensure clinics are appropriately organised, contacting patients to confirm or rearrange appointments, and updating patient administration systems accurately. The postholder will also manage appointment queries, cancellations, and DNA outcomes, ensuring all activity is recorded and actioned promptly to support efficient patient flow and high standards of service delivery.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications Essential
* Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
Experience Essential
* Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook) * Experience of using IT systems * Experience of working in a busy office / customer care environment
Desirable
* Experience of working in Healthcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)