About this role
Job summary
The Assistant Administration Manager will have the responsibility to support The Administration Manager in the operational management of the Patient Healthcare Advisors that undertake the administrative functions supporting of the operational teams.
The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services, this includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling.
Main duties of the job
The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy.
Manage performance of all PHAs and keep their performance efficiencies above 80%. Provide daily updates and reports on performance and monitor agreed actions to ensure delivery. Identify in timely manner to the Administration Managers any risks to agreed delivery. Support the Administration Manager on external meetings with commissioners where required. Develop and sustain good relationships and work closely with other departments. Provide support to identified projects. To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team. Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.
Role Requirements
Good communication, presentation & interpersonal skills. Strong prioritisation skills with the ability to manage competing demands. Self motivated, highly organised, ability to remain focused under pressure Able to influence, inspire, and effectively work with those around you Performance Management skills. Ability to identify key performance indicators
About us
Who we are
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.
As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We live by four core values:
Caring – Respect and compassion in everything we do Inclusive – Empowering diverse voices and teamwork Evolving – Driving continuous improvement and innovation Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.
Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits
5 weeks holiday plus bank holidays, plus an extra day off for your birthday Excellent work-life balance NHS Discou
Job description Job responsibilities
Assistant Administration Manager 37.5 hours per week Based in our Manchester office M3
The Assistant Administration Manager will have the responsibility to support The Administration Manager in the operational management of the Patient Healthcare Advisors that undertake the administrative functions supporting of the operational teams.
The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services, this includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling.
The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy.
Manage performance of all PHAs and keep their performance efficiencies above 80%. Provide daily updates and reports on performance and monitor agreed actions to ensure delivery. Identify in timely manner to the Administration Managers any risks to agreed delivery. Support the Administration Manager on external meetings with commissioners where required. Develop and sustain good relationships and work closely with other departments. Provide support to identified projects. To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team. Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.
Role Requirements
Good communication, presentation & interpersonal skills. Strong prioritisation skills with the ability to manage competing demands. Self motivated, highly organised, ability to remain focused under pressure Able to influence, inspire, and effectively work with those around you Performance Management skills. Ability to identify key performance indicators
Who we are
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.
As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We live by four core values:
Caring – Respect and compassion in everything we do Inclusive – Empowering diverse voices and teamwork Evolving – Driving continuous improvement and innovation Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.
Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits
5 weeks holiday plus bank holidays, plus an extra day off for your birthday Excellent work-life balance NHS Discount & Support Schemes Employee Assistance Programme Sick pay, enhanced maternity/paternity leave Salary sacrifice schemes (electric car, cycle to work) Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join an innovative team and make a real difference in care.
Person Specification
Experience Essential
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Desirable
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Qualifications Essential
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Desirable
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Omnes Healthcare Limited
Address Manchester
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Manchester
Greater Manchester
M3 5NA
United Kingdom
Employer's website http://omneshealthcare.co.uk/ (Opens in a new tab)