About this role
Job summary
This role provides comprehensive administrative support within a mental health team, including opening and closing referrals on the RIO system for the North core Mental Health Team. It ensures efficient management of assessment waiting lists, scheduling appointments, and facilitating seamless communication with service users. The postholder will be responsible for maintaining records, updating systems, and preparing documents for the north core Mental Health Team. Duties also include minute-taking during key meetings, managing enquiries and incoming calls. The role requires strict adherence to GDPR, safeguarding, and information governance standards, . Strong organisational skills, attention to detail, and a professional approach to all interactions are essential for successful performance in this position.
Main duties of the job
This role is essential for Enfield therapies services to process referrals;o Open and close referrals for north core MHT , ensuring accurate and timely processing.o Manage waiting lists for assessments across all teams, keeping data up to date and prioritised.o Schedule assessment appointments and send appointment letters, reminders, and follow up communications.o Take minutes for the Team Business Meeting, and referral meeting and MDT meeting ensuring actions are recorded and tracked.o Provide administrative support to north core MHT, including maintaining records, updating systems, and preparing documents.o Cover the reception front desk, greeting visitors, handling enquiries, and managing incoming calls.o Maintain accurate filing systems and ensure compliance with GDPR, safeguarding, and information governance standards.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home. With our partners in North London and each borough we will ensure equity of outcome for all We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, generous annual leave and NHS pension scheme Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description Job responsibilities
This role is essential for Enfield therapies services to process referrals; Open and close referrals for north core MHT , ensuring accurate and timely processing. Manage waiting lists for assessments across all teams, keeping data up to date and prioritised. Schedule assessment appointments and send appointment letters, reminders, and follow up communications. Take minutes for the Team Business Meeting, and referral meeting and MDT meeting ensuring actions are recorded and tracked. Provide administrative support to north core MHT, including maintaining records, updating systems, and preparing documents. Cover the reception front desk, greeting visitors, handling enquiries, and managing incoming calls. Maintain accurate filing systems and ensure compliance with GDPR, safeguarding, and information governance standards.
Person Specification
Educational Essential
NVQ3
Desirable
2-year NHS experience
Skills/ Abilities Essential
NVQ3
Desirable
Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook. Keyboard skills to ensure accuracy, speed and optimum use of functions. Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines.
Personal Qualities Essential
Excellent verbal and written communication. Works without supervision (advice available from Line Manager when required) Team working Excellent interpersonal skills "can do" attitude and a positive attitude to change Excellent attention to detail
Desirable
Negotiation and persuasion skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North London NHS Foundation Trust
Address Enfield North Core Mental Health Teams
65c Park Ave
Enfield
EN1 2HL
United Kingdom
Employer's website https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)