About this role
Job summary
The Heart and Chest Department, forming part of the Medical Directorate at Southend Hospital providing an Outpatient Service and Ward Based Care has an exciting opportunity within the Cardiology department to join our friendly, supportive team.
Provide a comprehensive administrative support service to the Cardiology service. Support with efficient and accurate bookings into appropriate clinics Support our test tracking processes Maintain effective communication with clinical and non-clinical staff both within the Trust. Provide support to ensure full utilisation of all Cardiology clinics Provide a high standard of front-line customer care and a lead point of contact for patients regarding complaints and queries always displaying empathy and diplomacy. including management of the cardiology referrals within the Cardiology service.
Main duties of the job
You will work along side our cardiology outpatients admin team, and will support in managing the start of patients pathways into the department.
This will include:
Booking appointments Communicating with patients Undertake any other administrative activities appropriate to this post as by directed by the managerial staff To work closely with Cardiology supervisors/managers in order to understand the team priorities on a day to day basis Cross covering colleagues in times of annual leave or sickness within the team. Process new referrals internally and externally via ERS, printing and distributing in a timely manner ECG opinions Liaising with secretarial team/ reception team/ diagnostic team.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Job description Job responsibilities
Are you looking for an exciting role using your unique qualities, then we want to hear from you.For full details about this varied and rewarding role, please see attached job description.We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
No VISA sponsorship available for this role
Person Specification
Qualifications Essential
GCSE or equivalent in English and Maths
Desirable
ECDL, Outlook, MS Excel, PowerPoint, Access
Experience Essential
Previous administrative experience Good Knowledge of Microsoft word and Excel
Desirable
Experience of working in a public sector/NHS Knowledge of Medical Terminology Experience of hospital systems namely Medway; CED; ICE
Skills and Knowledge Essential
Good Communication Skills written
Desirable
Experience with communicating with patients/customers
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Southend
Prittlewell Chase
Westcliff, Southend-on-Sea
SS0 0RY
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)