About this role
Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
We are seeking an enthusiastic and forward-thinking Operational Coordinator to join our Ophthalmology team.
This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about improving patient pathways, enhancing service delivery, and driving continuous improvement.
The successful candidate will play a key role in supporting operational performance, ensuring patient pathways are effectively coordinated and meet Trust and national access standards.
You will directly line manage Specialty Administrative Team Leaders, providing clear guidance and support to enable high-quality patient care, while ensuring efficient and consistent pathway management.
You will be a proactive problem-solver, confident in addressing ad hoc challenges, escalating risks where needed, and championing new ways of working. Strong organisational skills, adaptability, and a fair, inclusive leadership style are essential, along with a commitment to excellence and service improvement.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description Job responsibilities Responsibilities
Support operational delivery across Ophthalmology services, ensuring patient pathways meet Trust and national standards while maintaining efficient patient flow and resource coordination.
Use RTT and operational data to monitor performance, validate pathways, identify improvement opportunities, and produce regular reports, audits, and insights.
Act as a key point of coordination, managing operational pressures, resolving ad hoc issues, escalating risks, and communicating effectively with stakeholders
Provide leadership support through line management, staff development, contribution to service improvement and transformation projects, and deputising for senior managers when required
What we are looking for: Strong organisational, multitasking, and time management skills, with the ability to work under pressure and meet deadlines.
Excellent communication, interpersonal, and report-writing skills, with a collaborative and solution-focused approach.
Strong analytical ability, with attention to detail and the capacity to quickly interpret and assimilate complex information.
Effective leadership and people management skills, with a proactive and enthusiastic approach to service improvement and innovation
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Person Specification
Qualifications, knowledge and experience Essential
Educated to degree level or possessing an equivalent level of experience, training, and knowledge Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook) Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures Ability to analyse and interpret performance report information Organisational knowledge of admin procedures and working processes Ability to work under own initiative Proven ability to work to deadlines, prioritise and multitask Able to manage fluctuating demands on the post in calm and logical manner
Desirable
Courses/further study attended to demonstrate evidence of personal development Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation Awareness of health service policy in relation to Trust access targets Experience in a supervisory role Patient Administration System (for example eCamis, LUNA, CHARTS) trained Service Improvement training Knowledge of medical terminology International Computer Driving Licence (ICDL)
Trust Values Essential
Patients First Always Improving Working Together
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital Southampton NHS Trust
Address University Hospital Southampton
Tremona Road
Southampton
SO16 6YD
United Kingdom
Employer's website https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)