About this role
Job summary
Are you ready to take on a pivotal new role at the heart of a forward looking and innovative Pathology service
Cambridge University Hospitals NHS Foundation Trust is a leading clinical and academic centre with a reputation for excellence, delivering high quality care to patients locally, nationally and internationally. Our Pathology Directorate is central to this success, supporting diagnosis, treatment and research across a wide range of services.
About the Role
We are excited to offer a newly created opportunity for a Pathology Directorate Business Support Manager. This is a key role that will support the development, coordination and continuous improvement of directorate wide business processes, ensuring they are efficient, robust and aligned to both Trust priorities and our Pathology Strategy.
This role sits at the centre of directorate activity and will work closely with the Operations Manager and Associate Operations Manager to support delivery of key objectives, projects and transformation programmes across Pathology.
The post holder will manage the provision of PA and administrative support to the Directorate, ensuring a high quality, responsive and professional service that enables the effective running of the Directorate Senior Management Team and wider operational functions.
Main duties of the job
We are looking for an individual who thrives in a complex and fast paced environment and is motivated by improvement and innovation. You will be someone who can confidently manage multiple priorities while maintaining high levels of accuracy and attention to detail.
You will bring the ability to:
Understand and analyse complex processes and systemsIdentify opportunities for improvement and implement practical, sustainable solutionsDevelop efficient, standardised processes that support directorate wide activityManage and oversee administrative and PA functions effectivelyWork collaboratively across teams and disciplinesCommunicate effectively with a wide range of stakeholders
Given the nature of Pathology services, the role requires strong organisational skills and a meticulous approach to ensure the directorate remains compliance with regulatory and accreditation standards. The Pathology directorate works with multiple accreditation bodies and therefore a structured, quality focused approach is essential.
You will also act as a key representative of the Directorate, engaging with colleagues, service users and external partners. Professionalism, integrity and an understanding that your actions reflect on the wider Directorate are critical to success in this role.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 28th June 2026.
Interviews are due to be held on 10th July 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
Educated to degree level or NVQ level 4 or equivalent experience Postgraduate education or equivalent experience Customer Service/ Business Admin /ITQ or equivalent professional experience
Desirable
Customer Service/ Business Admin /ITQ or equivalent professional experience Other relevant management qualification or equivalent experience Team leader/management qualification Specific technical/professional qualification such as PRINCE 2 Project Management
Experience Essential
Experience of managing an administrative service, projects or equivalent Experience of using data analysis and visualisation tools Prioritising, planning and organising own and others' tasks Experience of dealing with difficult situations and confrontations Experience in working collaboratively across professions and services Data entry experience and documentation Significant experience of managing workforce including recruitment and selection of staff Significant experience of managing workforce including recruitment and selection of staff
Desirable
Previous experience of working in NHS Previous experience of working with medical records
Knowledge Essential
A confident communicator with management, technical and clinical teams and able to negotiate when required, acting in a tactful and confident manner, to achieve the desired results Strong interpersonal and customer-facing skills, able to build good relationships with management, technical and clinical teams Good organisational skills with the ability to plan and prioritise work to meet tight deadlines Ability to exercise sound judgement, maintain discretion, be proactive and use initiative Comfortable with working on their own and as part of small multi-disciplinary teams utilising resources effectively Able to adapt current working practices and systems quickly to meet new reporting needs at short notice, maintaining data quality and user functionality Good working knowledge of office procedures and all Microsoft office packages Awareness of NHS targets and Trust priorities Awareness of anti-discriminatory issues
Desirable
Knowledge of the Trust including awareness of priorities Knowledge of Trust information systems Knowledge of Medical Terminology
Skills Essential
Ability to manage/work as part of a team Excellent communication skills including telephone, email, face to face Ability to organise and manage own time and others to keep to schedule and deadlines Ability to analyse and present complex data Ability to manage projects Ability to use own initiative and work autonomously Leadership skills Excellent IT skills - ability to use Microsoft office applications including spreadsheets and email Willing to take on/learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents Ability to take minutes to a high standard Excellent communication skills Positive and effective team worker
Desirable
Ability to touch type Ability to work with budgets Ability to requisition general stock
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Addenbrookes Hospital-Division B
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)