About this role
Job summary
An exciting opportunity has arisen within the Transplant directorate for a pathway tracking coordinator to join the team. You will navigate patients through their care pathway, from point of referral to treatment in accordance with the national targets. Close attention to detail in updating patients, notes, records and tracking RTT pathways.
Main duties of the job
Responsible for validating, amending and improving data quality in relation to medicine pathways from initial referrals, through diagnostics to completion of patients' episode. Liaising and co coordinating with all involved in the patient's management.
Accessing and updating EPIC, ensuring that national and local targets are met and reported on at the divisional level and relevant PTLs.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 28th June 2026.
Interviews are due to be held on 10th July 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Desirable
Administration qualification, equivalent or experience
Experience Essential
Experience of working in a busy clerical/office environment or reception service Secretarial and /or administrative experience in an outpatient or patient focused role Prioritising, planning and organising own tasks Working within guidelines Experience of dealing with difficult situations and confrontations Data entry experience and documentation Experience of IT packages - Microsoft office Experience of producing documents to a high standard
Desirable
Previous experience of working in NHS Assisting with audit and research Experience managing workqueues
Knowledge Essential
Understanding of confidentiality and data protection Sound knowledge of office procedures Understanding of customer service Good working knowledge of Microsoft Office packages Working knowledge of 18 week Referral to treatment (RTT) pathway; cancer pathway and other patient pathways Demonstrates an awareness of the importance of diplomacy and confidentiality Knowledge of NHS initiatives
Desirable
Knowledge of the Trust including awareness of priorities Knowledge of Trust information systems Knowledge of Medical Terminology Collecting data and preparing activity and financial reports Knowledge of CHEQS reporting
Skills Essential
Ability to work as part of a team Excellent communication skills including telephone, email, face to face Ability to organise and manage own time keeping to schedule and deadlines Ability to use own initiative and work autonomously Ability to initiate change Ability to think laterally and have an innovative approach to problem solving Ability to show attention to detail and accuracy Ability to work under pressure Ability to store and safeguard confidential documents Sound knowledge and competency in using EPIC
Desirable
Financial awareness
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - safe, kind, excellent Willing to learn and adapt with an enthusiastic and flexible approach
Desirable
Awareness of health and safety
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Addenbrookes Hospital-Division C
Hills Road
Cambridge
CB2 0QQ
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)