About this role
Job summary
Full time 37.5 hours per week. Permanent post.
We are looking for a resilient, robust, self motivated clerical officer to join our clerical team. The successful applicant will provide support to several services including the Admission Avoidance Team, Health & Care Hub, Single Point of Access (SPA) and the Hospital@Home teamPlease note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Main duties of the job
Bolton NHS Foundation Trust and Bolton Borough Council are working in partnership to deliver efficient and effective patient-centred, integrated services across the health economy to reduce hospital admissions and support people to remain at home.
In order to meet this objective, we are seeking to appoint a Clerical Officer who is a flexible individual with excellent communication, IT and organisational skills to become part of the clerical team within the Community Services Division.
The posts are 37.5 hours per week over 365 days including all bank holidays on a rota basis . The successful applicant will be expected to demonstrate a flexible approach to working hours to cover the service at times of peak pressure.
Duties will include: Processing referrals, inputting data, taking telephone queries, preparing reports, booking appointments, cancelling clinics photocopying and other general office duties.
Experience of working within healthcare would be preferable, however full training will be provided for the successful candidate(s)
About us
You will be joining a team of clerical officers that offer a meaningful and rewarding role at the heart of a vital public service. The team play a key part in supporting the smooth coordination of health and social care referrals. you will be joining a compassionate, multi-disciplinary team where your administrative skills directly contribute to the outcomes for the community
Job description Job responsibilities
Duties will include: Referral Processing, Systems & IT Use, Communication & Coordination, dealing with telephone calls, emails, liaising with internal and external teams, filing, photocopying, scanning and other general administrative tasks
Person Specification
Education Essential
English and mathematics GCSE or equivalent grade 4-9
Desirable
Previous experience in a busy office environment NVQ Administration level 2 or word processing qualification
Experience Essential
Experience of working in a busy office environment with the ability to prioritise Ability to following instructions accurately Experience of working under pressure to meet deadlines Understanding of confidentiality and GDPR
Desirable
Understanding of referral pathways Evidence of maintaining information systems specifically LE2.2
skills and ability Essential
Strong attention to detail for accurate data recording/inputting Efficient time management Good Organisational Skill Ability to work effectively as part of a team Proactive and solution focussed
Desirable
Awareness of safeguarding principles
Knowledge Essential
Knowledge of using a range of computer software packages to produce accurate Knowledge of working in a similar office/administrative or customer service role Knowledge and Experience of dealing with customers/clinicians and work peers, communicating effectively and professionally
Desirable
Knowledge of working within a healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bolton NHS Foundation Trust
Address Castle Hill Centre
Castleton Street
Bolton
BL2 2JW
United Kingdom
Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)