About this role
Job summary
We are looking for a resilient, robust, self-motivated clerical officer to support the work of the Community Therapy Admin Team based at Breightmet Health Centre. The successful applicant will provide efficient administration duties. You will need to demonstrate attention to detail, have excellent communication skills, be well organised, flexible and self-directive with a positive 'can do'/problem solving attitude. Excellent knowledge of Microsoft Excel and good general office skills are required. Experience of working with confidential and sensitive information within timescales, deadlines and protocols is essential. Being based in a busy office it is essential that you can work independently, on occasion there may be elements of lone working but it is also essential that you are able to work as part of wider team in the provision of health services to children and their families.
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Main duties of the job
To receive and action incoming referrals for appointments before and after triage To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required. To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager. Maintain appointments systems, ensuring accuracy of detail and patient information. Ensure patients receive timely and accurate information in relation to their appointment needs. To observe personal duty of care in relation to equipment and resources used within the service. To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate. Liaise with managers/clinicians regarding any difficulties in offering appointments to patients. To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code. To maintain and utilise LE2.2 and EPR to support the service and your role.
About us
Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our Trust Values. We are proud that our Trust is a centre of excellence for maternity, neonatal and care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.
The aims of this Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.
Job description Job responsibilities
To provide full administrative support within the admin team based at Breightmet Health Centre, providing support to the Allied Health Professional Services.
To receive and action incoming referrals for appointment before and after triage. To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required. To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager. Maintain appointments systems, ensuring accuracy of detail and patient information. Ensure patients receive timely and accurate information in relation to their appointment needs. To observe personal duty of care in relation to equipment and resources used within the service. To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate. Liaise with managers/clinicians regarding any difficulties in offering appointments to patients. To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code. To maintain and utilise LE2.2 and EPR to support the service and your role.
Person Specification
Qualifications Essential
Math and English GCSE A to C or equivalent Good standard of general education
Experience Essential
Understanding of and ability to operate information systems and data bases Working with confidential and sensitive information Following protocols/processes to work within timescales and deadlines
Desirable
Working in a health care setting
Skills and Abilities Essential
Computer literate Good Organisational skills Excellent communication skills
Knowledge Essential
Data Protection/GDPR Confidentiality
Desirable
Understanding of 18 week pathway, RTT status and waiting times
Other Essential
Good conduct and professional attitude Positive 'can do' approach
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bolton NHS Foundation Trust
Address Breightmet Health Centre
Breightmet Fold Lane
Bolton
BL2 6NT
United Kingdom
Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)