About this role
Job summary
The Community Services Division aims to deliver the highest standards of care in maternity, sexual health, gynaecology and a range of acute and community children's services. We deliver over 6,000 babies and carry around 1,500 gynaecological procedures each year. The Trust also has a tertiary level Neonatal Intensive Care Unit, enabling 1 in 4 women across Greater Manchester to receive in-utero transfer and birth at extreme premature gestation at Bolton.
The 0-19 Public health nursing workforce delivers the healthy child program and supports all children in Bolton aged 0-19 (25 including SEND) in order to do this effectively we require clerical and admin support.
The post holder will be responsible for providing efficient and comprehensive admin and clerical support to a neighbourhood team/service within the Community Services Division 0-19/25 services.
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Main duties of the job
The post holder will be responsible for preparing and maintaining records, ensuring all IT and paper based systems are updated accordingly, arranging appointments, order and maintain stationary supplies, record minutes from team meetings, maintain efficient filing systems, respond to all public and staff enquiries by telephone and face to face, relaying clear, legible messages, type appointment letters/correspondence on request and provide clerical support for other teams upon request.
To receive and action incoming referrals for appointments. Maintain a filing system, ensuring copies of letters and other documents are filled appropriately. Maintain appointments systems, ensuring accuracy of detail and patient information.
Ensure patients receive timely and accurate information in relation to their appointment needs.
To observe personal duty of care in relation to equipment and resources used within the centre.
To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to nurses/practitioners where appropriate.
Liaise with managers/nurses regarding any difficulties in offering appointments to patients.
Responsible for gathering information as required relating to clients. To maintain and utilise electronic systems to support the service and your role. Any other duties as deemed appropriate by the Line Manager.
About us
Bolton NHS Foundation Trust is an integrated provider of acute, intermediate and community health care serving the population of Bolton. This provides us with an opportunity for our services to work closely with our partners in primary care and the local authority to ensure a seamless service for our patients.
Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our trust Values. We are proud that our Trust is a centre of excellence formaternity, neonataland care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.
The aims of the Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.
Job description Job responsibilities
For detailed job description and main responsibilities, please see attached job description and person specification for the role.
Person Specification
Qualifications Essential
Good standard of general education, including GCSE English minimum Grade 4 (A to C) or equivalent
Desirable
ECDL
Experience Essential
Understanding of and ability to operate information systems and databases Working with confidential and sensitive information Following protocols/processes to work within timescales and deadlines
Desirable
Trained in the use of LE2.2 computer system
Skills Essential
Computer literate Good general typing skills Good organisational skills Ability to solve problems Excellent communication skills
Knowledge Essential
IT Literate Data Protection Confidentiality Child Protection/Safeguarding
Desirable
Understanding of 0-19 Public Health Services
Additional Essential
DBS check Ability to work under pressure Ability to work as part of a team or independently
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bolton NHS Foundation Trust
Address 0-19 Service across the Bolton Area
Pikes Lane
Bolton
BL3 5HP
United Kingdom
Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)