About this role
Job summary
Hours: 26 to 28 hours per week
Working Days: Wednesday to Friday
Working Hours: Between 7:00am and 6:30pm
We are seeking a motivated and organised Lead Care Navigator to join our team on a part-time basis. This is a key non-clinical role that will work alongside the current Lead Care Navigator to provide leadership and support to the Care Navigation Team, ensuring effective cover and service delivery across Monday to Friday.
The successful candidate will play a vital role in helping patients navigate the healthcare system by coordinating care, managing patient information, and ensuring individuals receive the appropriate support, resources, and guidance.
This is an excellent opportunity for an individual who is passionate about delivering high-quality patient support and contributing to the smooth running of healthcare service
Main duties of the job
Key Responsibilities:
Support and oversee the daily operation of the Care Navigation Team. Provide guidance, leadership, and support to team members. Coordinate patient care and signpost patients to appropriate services. Maintain accurate and confidential patient records. Communicate effectively with patients, healthcare professionals, and external agencies. Ensure a high standard of patient service and administrative support.About You:The ideal candidate will demonstrate:
Strong leadership, motivation and team-working skills. Excellent organisational and time-management abilities. A proactive and motivated approach to work. Outstanding telephone and communication skills. Previous administrative experience, ideally within a healthcare or customer service environment. The ability to work effectively in a fast-paced setting while maintaining attention to detail.
About us
Wollaton Park Medical Practice is a friendly and well-established seven-partner GP practice serving approximately 10,800 patients within the local community. We are proud of our reputation for delivering high-quality, patient-centred care and are committed to meeting the diverse healthcare needs of our patients with professionalism, compassion, and respect.
Our dedicated multidisciplinary team works collaboratively to provide accessible, responsive, and effective healthcare services.
As an employer, we are committed to fostering a positive, supportive, and inclusive working environment where staff feel valued and respected. We recognise that our people are our greatest asset and actively encourage professional development, continuous learning, and opportunities for career progression. Teamwork, open communication, and mutual support are at the heart of our practice culture.
Located in the attractive Wollaton area, our practice combines the benefits of serving a large and diverse patient population with the warmth and community feel of a local GP surgery. We are continually looking for ways to improve and innovate our services while maintaining the highest standards of patient care and staff wellbeing.
Job description Job responsibilities
Duties
Key Responsibilities:
Support and oversee the daily operation of the Care Navigation Team.Provide guidance, leadership and support to team members.Assist patients in understanding their healthcare options and available services. Coordinate appointments and follow-ups with healthcare providers. Maintain accurate records of patient interactions and care plans using data entry skills. Utilise Microsoft Office and SystmOne for documentation and communication purposes. Manage administration tasks such as repeat prescriptions, new registrations and general enquiries. This list is not exhaustive. Provide administrative support to the healthcare team as needed. Demonstrate professionalism in all communications, both over the phone and in written correspondence. Strict Confidentiality is required within this role. We require flexibility on days & hours, which are to be agreed between Monday to Friday 7.00am to 6.30pm.
Person Specification
Qualifications Essential
Previous office experience is essential to ensure smooth operations within the role. Previous experience in a GP Practice would be preferable. Previous experience of managing Staff. Strong computer skills, including proficiency in Microsoft Office. Excellent organisational skills to manage multiple tasks efficiently.. Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. This role requires a proactive individual who is committed to enhancing the patient experience through effective navigation of healthcare services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wollaton Park Medical Centre
Address 12 Harrow Road
Nottingham
Nottinghamshire
NG8 1FG
United Kingdom
Employer's website http://www.wollatonparkmedicalcentre.co.uk/ (Opens in a new tab)